- Barangaroo, NSWPosted 63 days agoLead the EGW commercial and product strategy, overseeing the mobile and emerging technology product portfolio across various segments.Manage the wholesale growth agenda, including partner strategy and commercial negotiations, ensuring TPG Telecom is the partner of choice for wholesale mobile services.Develop and lead a high-performance team of senior leaders, fostering a customer-centric culture and driving organisational alignment.
- Barangaroo, NSWPosted 63 days agoLead and define the EGW commercial and product strategy, ensuring alignment with Group strategy and overseeing the product and wholesale roadmap.Manage the wholesale P&L, driving revenue growth and margin optimisation while fostering key partnerships and commercial negotiations.Develop and lead a high-performing team, promoting a customer-centric culture and ensuring effective execution across the organisation.
- New South WalesPosted 41 days agoFull-TimeLead customer education initiatives to enhance awareness of fraud, scams, and digital inclusion.Develop accessible educational content and resources to support customer safety and connectivity literacy.Engage with community groups and partners to deliver impactful education programs and measure their effectiveness.
- Sydney, New South WalesPosted 37 days agoFull-TimeTranslate business strategy and customer needs into AI-driven decision logic using Pega Customer Decision Hub.Design and optimise Next Best Action strategies, ensuring alignment with business objectives and measurable outcomes.Lead decisioning experimentation and performance optimisation, collaborating with analytics and data science teams to drive continuous improvement.
- Sydney, New South WalesPosted 38 days agoFull-TimeTranslate business strategy and customer needs into AI-driven decision logic using Pega Customer Decision Hub.Design and optimise Next Best Action strategies, ensuring compliance with regulatory and ethical marketing requirements.Lead decisioning experimentation and performance optimisation, collaborating with Data Science and Insights teams for continuous improvement.
- Sydney, New South WalesPosted 42 days agoFull-TimeStrategic role within the Customer Lifecycle Management team focused on data analysis to reduce churn and drive customer growth.Monitor market conditions and customer behaviour to identify trends, risks, and commercial opportunities.Collaborate with stakeholders to develop retention programs and support budgeting and forecasting initiatives.
- Sydney, New South WalesPosted 69 days agoContractLead the development and execution of customer lifecycle marketing strategy for fixed products, focusing on onboarding, engagement, and retention.Manage a high-performing team while collaborating cross-functionally to enhance customer experience and optimise service communications.Utilise data and analytics to drive performance improvements and strategic decision-making within the fixed portfolio.
- Sydney, New South WalesPosted 6 days agoFull-TimeMonitor and ensure accurate processing of customer payments and maintain payment integrity across systems.Manage day-to-day payment operations, perform reconciliations, and resolve payment issues and discrepancies.Support system changes and continuous improvement initiatives while producing regular reporting and insights for business operations.
- Sydney, New South WalesPosted 6 days agoFull-TimeManage end-to-end billing operations across multiple platforms, ensuring accuracy and timely delivery of invoices.Lead day-to-day billing cycles, resolve complex issues, and drive continuous improvement initiatives to enhance customer experience and support business growth.Collaborate with internal stakeholders and outsourced partners, providing subject matter expertise while ensuring compliance with audit and regulatory requirements.
- Hobart, TasmaniaPosted 7 days agoFull-TimeManage and resolve complex customer issues through effective negotiation and case management skills.Liaise with various departments and stakeholders to ensure timely and satisfactory resolutions for escalated queries.Utilise company systems to provide consistent customer solutions while achieving individual KPIs and promoting relevant products.
- Hobart, TasmaniaPosted 20 days agoFull-TimeAct as the voice of the brand across various social media channels, providing customer support for inquiries and issues.Communicate in a unified brand tone while detecting and escalating potential brand risks and trending complaints.Collaborate with the Brand & Social Media Team to ensure accurate information is available for customer interactions.
- New South WalesPosted 23 days agoFull-TimePartner with the Consumer division to drive sustainable commercial outcomes and optimise cost performance.Deliver timely and accurate financial reporting, supporting Commercial Cost Centre Owners in understanding spend and forecast risks.Lead analysis and reporting for margin products, providing data-driven insights to enhance decision-making and improve business performance.
- Sydney, New South WalesPosted 23 days agoFull-TimeOwn the technical operation and data architecture of a core marketing platform, ensuring stability, performance, and data integrity.Design and implement data-led solutions to support complex campaign requirements, including audience segmentation and campaign logic.Act as a subject-matter expert on data schemas and compliance, collaborating with multidisciplinary teams to ensure governance and operational risk management.
- Sydney, New South WalesPosted 27 days agoFull-TimeLead and coach a high-performing team in Pre-Paid customer lifecycle management across multiple brands.Develop and implement data-driven lifecycle marketing strategies to enhance customer engagement and reduce churn.Collaborate with cross-functional teams to translate customer insights into actionable marketing campaigns and improve overall customer experience.
- Sydney, New South WalesPosted 29 days agoFull-TimeManage a portfolio of high-value enterprise customers to ensure timely collections and escalate payment issues as needed.Utilise strong communication and analytical skills to negotiate payment arrangements and resolve account disputes.Support month-end processes and collaborate with internal stakeholders while maintaining accurate records of collections activities.
- New South WalesPosted 29 days agoFull-TimeAccountable for the delivery of Device and SIM profile testing, ensuring timely execution aligned with business priorities.Coordinate testing across various teams and vendors, managing defects and ensuring compliance with privacy policies and regulatory standards.Drive continuous improvement in testing processes, providing clear reporting on status, quality trends, and vendor performance.
- New South WalesPosted 30 days agoFull-TimeOwn and scale Vodafone Business's digital channel to drive digital sales, conversion, and customer acquisition.Establish and lead a scalable experimentation programme to optimise digital journeys and improve key performance metrics.Collaborate cross-functionally to enhance digital product performance and ensure robust measurement frameworks for data-driven decision making.
- New South WalesPosted 30 days agoFull-TimeOwn and scale Vodafone Business's digital channel to drive digital sales, conversion, and customer acquisition.Lead a scalable experimentation program to unlock conversion opportunities and embed a test-and-learn culture.Ensure robust measurement frameworks and collaborate cross-functionally to optimise digital journeys and performance.
- Sydney, New South WalesPosted 33 days agoFull-TimeProvide support to customers via digital channels such as live chat, email, and social media in a fast-paced environment.Maintain a professional and friendly tone in communications, ensuring excellent spelling and grammar.Focus on delivering exceptional customer experience, measured through quality assurance and customer service KPIs.
- New South WalesPosted 34 days agoFull-TimeLead and deliver complex telecommunications projects, ensuring alignment with scope, delivery, and objectives.Enhance customer experience by addressing needs and expectations throughout the project lifecycle.Manage project risks and ensure on-time, on-budget delivery while maintaining effective communication with stakeholders.
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