Privacy Policy

Key Points

• We collect Personal Information like your name, email, and job application details to provide our services.
• We do not collect Sensitive Information (e.g., health, religion).
• Career Studio uses trusted AI providers (currently OpenAI and Google Gemini) to generate and improve application materials. Content you submit to these tools may be processed by these providers.
• Where possible, we limit or remove identifiers before AI processing. If you include contact details in your prompts or documents, those details may be transmitted for processing solely to deliver the requested feature.
• Your data is shared only with employers (for job applications), service providers, related companies, or as required by law.
• You can access, correct, or request deletion of your data by contacting us, and you may opt out of AI features at any time.
• We use cookies to improve your experience, but you can disable them in your browser.
• Contact our Privacy Officer at [email protected] for questions or complaints.

1. Our Commitment

Your privacy matters to us. We comply with the APPs to ensure your Personal Information is handled responsibly, protecting it from misuse, loss, or unauthorised access.

2. Definitions

Personal Information: Information or opinions about an identifiable individual, whether true or recorded (e.g., name, email, CV/resume, profile, job application content).

Related Companies: Entities related to Job Search Global under section 50 of the Corporations Act 2001 (Cth).

Sensitive Information: Specific Personal Information, such as racial origins, health, or criminal records, which we do not collect.

AI Services: Career Studio tools that use artificial intelligence to generate or improve application materials (e.g., CVs, cover letters, role-specific tailoring).

You/Your: Customers, prospective customers, employers, and website users.

3. How We Collect Your Personal Information

We collect Personal Information when you:

• Apply for jobs or create a profile on our website.
• Use Career Studio AI tools to generate or improve application materials.
• Contact us via phone, email, or support form.
• Participate in surveys, competitions, or request quotes.

We collect directly from you whenever possible. If we receive your information from third parties (e.g., business partners, family members, or authorised representatives), we ensure they have your consent.

If you provide another person’s information, you must inform them of this policy and their rights.

4. What Information We Collect

We collect:

• Personal Information: Name, contact details (address, phone, email), date of birth, gender, employment, education, and migration history.
• Website Data: IP address, browser type, device identifiers, and visit patterns (via cookies, pixels, and web beacons).
• AI Interaction Data: Prompts, inputs, and outputs used in Career Studio (e.g., CV content or cover-letter drafts).

We do not collect Sensitive Information. You may browse our website anonymously by disabling cookies, though some features may be limited.

5. Why We Collect and How We Use Your Information

We use your information to:

• Connect jobseekers with employers through job applications.
• Enable AI-assisted features (e.g., CV and cover-letter generation, application optimisation).
• Send job alerts and newsletters (with consent).
• Respond to enquiries via our support form.
• Analyse usage to improve our platform and AI tools.
• Conduct surveys or competitions to enhance services.
• Comply with legal obligations.

Without your information, we may be unable to provide services like job applications or alerts. Survey and competition data helps us award prizes and improve user satisfaction.

6. Website Data Collection

We collect data when you:

• Submit forms (e.g., job applications, support requests).
• Register for job alerts or newsletters.

Cookies: Small files storing browser data to enhance your experience. Disable them in your browser settings, but note some features may not work.

Web Beacons & Pixels: Track visitor activity to optimise our website and measure performance.

Advertising & Analytics: Third parties (e.g., Google) may use anonymous/aggregated data to show relevant ads. This does not include your name or contact details.

7. AI Processing and Third-Party Providers

Our Career Studio tools use artificial intelligence to assist with writing and improving application materials. To deliver these features, we use trusted AI providers, currently OpenAI and Google Gemini.

• What may be sent: Content you provide to AI features (e.g., role descriptions, CV sections, covering text, prompts) may be securely transmitted to these providers for processing. If you include identifiers (e.g., name, email, phone) in your prompts or documents, those details may also be transmitted as part of the request.
• Minimisation: Where feasible, we limit or remove identifiers before transmission and only send the minimum necessary to fulfil your request.
• Purpose limitation: AI providers process data solely to generate the requested outputs and are bound by confidentiality and data-processing terms.
• No training of public models: Your data is not used by these providers to train public AI models.
• Overseas processing: Data may be processed outside Australia (including the United States). We use providers that implement appropriate privacy and security safeguards.
• Human oversight: AI outputs are not used to make solely automated decisions about you. You can edit or disregard outputs.
• Opt-out: You can opt out of AI features at any time by contacting [email protected].

8. How We Use Your Information

We use your information to:

• Facilitate job applications and employer connections.
• Send personalised job alerts (with consent).
• Improve our websites and AI tools with analytics and user feedback.
• Conduct research to enhance services.
• Share with third parties (e.g., employers) when you apply for jobs.

Direct Marketing: We may send promotional emails if you’ve consented. Opt out at [email protected] or via our Support Page.

We use de-identified data for analytics and reporting.

9. Sharing Your Information

We share your information with:

• Employers, when you apply for a job.
• Service providers (e.g., cloud hosting, analytics, AI processing, customer support) under confidentiality agreements.
• Legal authorities, if required by law.
• Related Companies for service delivery.

We do not share your information outside Australia or with unrelated parties without consent, except where necessary to provide our services (e.g., AI processing in the United States) or as required by law. De-identified data may be used for research or promotions.

10. Data Retention and Deletion

We keep your information (e.g., resumes, profiles) for up to 2 years after your last interaction, or as required by law. After this, we securely delete or de-identify it, unless needed for legal or auditing purposes.

To request deletion, contact [email protected]. We’ll respond within 30 days.

11. Data Security

We use encryption, access controls, and secure storage to protect your information. In the unlikely event of a data breach, we’ll notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

12. Your Rights

You can:

• Access your Personal Information.
• Correct inaccurate details.
• Request deletion or de-identification.
• Request a copy of your data (data portability).
• Opt out of marketing emails and/or AI features.

To exercise these rights, email [email protected]. We’ll respond within 30 days, at no cost, unless restricted by law.

13. Complaints

If you have concerns about your privacy, contact:

• Email: [email protected]
• Mail: Privacy Officer, Job Search Global, PO Box 108, Woodend, Australia 3442

We’ll investigate and respond within 30 days. If unsatisfied, contact the Office of the Australian Information Commissioner ([email protected], 1300 363 992).

14. Updates to This Policy

We may update this policy to reflect legal or operational changes. The latest version is available at www.jobsearch.com.au/privacy-policy. Significant changes will be communicated via email or website notifications.

Last updated: 6 November 2025