Commercial Manager

LocationSydney NSW, Australia

Work TypeFull time

Positions1 Position

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Job no: J4XDY

Category: Consumer

• Join a powerhouse of brands that connect customers, businesses and communities.
• Bring your boldness and stand out in an organisation that supports you to shine.
• Access to awesome perks like a free mobile and home internet plan!

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The Commercial Analyst is a pivotal and strategic role in the Customer Lifecycle Management team, responsible for translating data into actionable insights and helping identify key trends that underpin decision making and support the identification of commercial opportunities and risks. This function is accountable for helping to reduce churn and drive growth across the customer lifecycle, protecting revenue and growing customer lifetime value.

Responsibilities:

• Monitor product churn, track market conditions and recognise patterns that can influence service disconnections
• Use data analysis to identify trends and opportunities and to understand customer behaviour and identify key drivers of churn
• Analysis of large & complex data sets, to help identify patterns & trends to identify new trends, risks or opportunities for the business
• Monitor and report on retention metrics and health of the customer base to evaluate the effectiveness of key strategies
• Contribute to budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processes
• Strong collaboration and alignment with stakeholder groups, including, product, finance and channels to prioritise the approval, arbitration and presentation of retention programs to customers at risk
• Identify data driven opportunities to conduct experiments that can result in profitable commercial outcomes ensuring the initiatives can be scalable in the short term
• Conduct Post Implementation Reviews (PIR) of initiatives to evaluate success, return on investment (ROI) and improvements for any subsequent initiatives
• Support in the development of business cases, financial modelling, and commercial analysis in relation to key projects and growth initiatives
• Possess excellent stakeholder management and engagement skills, including written & verbal
• You will also support with ad hoc projects of a similar nature from portfolios other than your own

What you’ll bring:

• Degree qualified (ideally in commerce, business or economics)
• 3+ years’ experience working with large, complex datasets
• Exceptional analytical skills in data manipulation, development of financial models, commercial analytics.
• Expert Excel skills and previous experience in SQL / PowerBI.
• Outstanding influencing skills coupled with strong written and verbal communication;

Ideally, you will also have:

• Experience working in an Agile framework and use of Jira and Confluence would be beneficial
• Experience working with R or Python will be a plus

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‐speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.