Experience Performance Manager
Australia Post GroupCremorne, Victoria, AustraliaPosted 7 days agoMeasure and analyse customer experience performance data to provide actionable insights for strategic decision-making.Design and manage CX performance frameworks and dashboards, collaborating with cross-functional stakeholders to track improvement impacts.Transform complex data into clear recommendations, enhancing service quality and business performance while focusing on customer outcomes.Experience Performance Manager
Australia Post GroupVictoriaPosted 26 days agoMeasure and analyse Freight customer experience data to provide actionable insights for strategic decision-making.Design and manage performance frameworks and dashboards to track customer experience improvements.Collaborate with cross-functional teams to identify customer pain points and drive enhancements in service and business performance.Digital Experience & Optimisation Manager - Hawthorn East
Coles GroupHawthorn EastPosted 73 days agoContractManage and optimise owned and organic digital channels, focusing on website and social media content.Utilise Adobe AEM and Adobe Analytics to assess performance and enhance customer experience.Collaborate with marketing and eCommerce teams to ensure a seamless customer journey and drive continuous improvement.HCM Program Employee Experience Lead
V/Line CorporationMelbourne, VictoriaPosted 6 days agoFull-TimeLead the design of a seamless, human-centred employee experience across the full lifecycle, ensuring alignment with V/Line's brand.Collaborate with HR, IT, and change teams to simplify complex processes into clear, accessible user journeys.Contribute to digital transformation initiatives by designing knowledge management solutions and enhancing self-service portals for improved user experience.User Experience Designer
Stockland CorporationSydney, New South WalesPosted 48 days agoContractJoin Stockland as a User Experience Designer on a 12-month fixed term contract in Sydney, focusing on creating user-centred digital experiences.Collaborate with marketing, digital, and technology teams to translate user research into intuitive and accessible solutions that enhance customer journeys.Utilise skills in user research, journey mapping, and design tools like Figma to deliver high-quality UX outcomes across various digital platforms.Guest Experience (GX) Manager
Crown Resorts LimitedSydneyPosted 34 days agoFull-TimeLead the design and implementation of the Property Voice of Guest program to enhance guest experiences.Utilise guest insights and data analysis to identify trends and drive operational improvements across the resort.Champion service excellence initiatives and represent Guest Experience in major property projects and transformations.Senior Strategy Manager - Customer Experience - Hawthorn East
Coles GroupMelbourne, VictoriaPosted 39 days agoPermanentLead the development of enterprise-wide Customer Experience (CX) and Digital strategy, identifying priorities and growth opportunities.Act as a strategic partner to senior stakeholders, utilising problem-solving skills to advance key initiatives.Create high-quality board-level materials and executive communications to support strategic decision-making across the organisation.Advisor, People Experience
Insurance Australia GroupSydney, New South WalesPosted 45 days agoFull-TimeLead the end-to-end delivery of People Experience initiatives, ensuring quality outcomes and a positive employee experience.Manage PX data and insights, translating results into actionable recommendations for program design.Act as a trusted advisor to leaders, providing pragmatic advice and fostering strong stakeholder relationships.Experience Performance Manager
Australia Post GroupVictoriaPosted 56 days agoTransform customer and performance data into actionable business insights for the Freight customer experience.Build and manage dashboards to track performance trends and identify improvement opportunities.Collaborate with senior stakeholders across various teams to enhance service delivery and customer outcomes.Head of Experience (Cards & Accounts)
National Australia Bank Ltd.Melbourne, VictoriaPosted 19 days agoPermanentLead the Product Experience team to enhance customer experience with card and account services.Develop and execute a strategic vision for seamless customer-centric experiences in collaboration with cross-functional teams.Utilise customer insights and data to drive innovative solutions and achieve commercial impact in a complex organisational environment.Student Experience Officer
The University of MelbourneAustralia, Australia and New Zealand, OceaniaPosted 34 days agoFull-Time$86,943 – $99,864Design and support inspiring student experiences to enhance connection and employability.Coordinate events and initiatives while managing logistics, communications, and resources.Provide high-level administrative support, maintain budgets, and utilise technology for program delivery and improvement.Manager EUC Platform, SD & Tech Workplace Experience
BOQSydneyPosted 62 days agoFull-TimeLead and govern End User Compute (EUC), Workplace Experience, and Service Desk platforms to ensure a modern technology experience for employees.Define platform vision and roadmap while driving continuous improvement and operational excellence aligned with ITIL practices.Oversee Managed Service Provider performance, contract management, and security compliance to enhance digital employee experience across BOQ's end-user environment.Digital Experience Analyst
Insurance Australia GroupMelbourne, VictoriaPosted 62 days agoServe as Subject Matter Expert for SaaS Digital Experience Monitoring toolset, providing guidance and support to enhance end-user technology.Analyse digital experience across 15,000 devices, identifying opportunities to improve performance and user experience.Collaborate with product vendors and stakeholders to design dashboards and insights, maintaining technical documentation for service improvement.Learning Experience Design Lead
V/Line CorporationMelbourne, VictoriaPosted 6 days agoPermanentLead end-to-end design strategy for high-quality blended and digital learning experiences at V/Line.Collaborate with stakeholders and SMEs to conduct training needs analysis and develop effective learning solutions.Continuously improve learning programmes using evaluation data and feedback to enhance content and design quality.Manager, Library Experience
James Cook UniversityTownsville, QueenslandPosted 10 days agoFull-Time$111,960 – $128,567Lead a team to provide high-quality, client-centred library services and foster an inclusive environment for the JCU community.Develop and evaluate engagement initiatives and events to enhance library spaces and build community connections.Manage resources and facilities to ensure effective delivery of library programs in alignment with university policies.Lifecycle Marketing & Digital Experience Lead
Elders groupAdelaide, South AustraliaPosted 18 days agoFull-TimeLead the design and optimisation of lifecycle marketing strategies across multiple divisions, focusing on customer engagement and retention.Manage and enhance the eDM and automation capabilities to deliver personalised customer journeys through various digital channels.Drive the marketing AI roadmap, implementing initiatives that leverage data for smarter and more personalised marketing experiences.Manager, Library Experience
James Cook UniversityTownsville, QueenslandPosted 31 days agoFull-Time$111,960 – $128,567Lead a team to deliver high-quality, client-centred library services and engaging programs that foster a welcoming environment for students and the community.Develop and evaluate initiatives that activate library spaces and build community connections in line with university strategy.Manage resources and facilities to ensure effective delivery of library experiences while building strong relationships with stakeholders.People Experience & Capability Specialist
Insurance Australia GroupSydney, New South WalesPosted 49 days agoContractDesign and deliver engaging leadership development programmes for established managers and team leaders.Create digital learning content using tools like Articulate 360, focusing on practical application.Facilitate learning sessions and collaborate with stakeholders to continuously improve learning solutions.Deputy Manager, Future Students Experience
ANUCanberraPosted 59 days agoFull-Time$121,359 – $129,772Lead frontline engagement services for prospective students, focusing on enquiry management and the student ambassador programme.Oversee day-to-day operations, ensuring timely and student-centred responses across multiple channels.Monitor performance against service standards and recruitment targets, using data to drive continuous improvement in service delivery.Principal Platform Consultant - Unified Experience Platform
SuncorpSydneyPosted 60 days agoDefine and govern enterprise strategy for analytics and personalisation platforms, ensuring alignment with business priorities.Provide platform governance and assurance to delivery teams, maintaining compliance with enterprise standards and architectures.Mentor Platform Consultants and influence secure, scalable design across Adobe Experience Cloud while engaging with senior stakeholders.
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