- New South WalesPosted 27 days agoLead end-to-end performance and customer experience for home internet products and device propositions.Oversee broadband device launches, ensuring cross-functional readiness and effective inventory management.Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
- Cremorne, Victoria, AustraliaPosted 53 days agoMeasure and analyse customer experience performance data to provide actionable insights for strategic decision-making.Design and manage performance frameworks and dashboards, collaborating with cross-functional teams to track and improve customer experience.Transform complex data into clear recommendations for enhancing service and business performance, while effectively communicating insights to senior stakeholders.
HCM Program Employee Experience Lead
V/Line CorporationMelbourne, VictoriaPosted 52 days agoFull-TimeLead the design of user-friendly HR services and self-service pathways across the employee lifecycle.Collaborate with HR, IT, and change teams to simplify processes and enhance employee engagement.Facilitate workshops to balance user needs with business requirements in the context of HR transformation.- Melbourne, Victoria, AustraliaPosted 30 days agoContractDesign and deliver exceptional customer experiences for energy services across digital channels.Translate customer research into actionable insights and create intuitive user interfaces.Collaborate with cross-functional teams to advocate for customer needs and drive customer-centred decision-making.
- VictoriaPosted 22 days agoFull-TimeOversee day-to-day cinema operations, focusing on delivering exceptional guest experiences, particularly in Gold Class.Champion a service-led culture by coaching team members, reinforcing standards, and embedding guest-first behaviours.Act as the primary escalation point for guest feedback and ensure compliance with policies and safety regulations.
- Coffs Harbour, New South WalesPosted 29 days agoFull-Time$72,016 – $72,016Provide empathetic support to individuals experiencing homelessness as the first point of contact in a new Supported Temporary Accommodation service.Assist participants through the intake process, including documentation and assessments, while fostering a safe and welcoming environment.Collaborate with a multidisciplinary team to facilitate access to services and support participants in identifying their goals and next steps.
- Melbourne, VictoriaPosted 65 days agoFull-TimeLead the Product Experience team to enhance customer satisfaction in Cards & Accounts by aligning with strategic priorities.Create and implement a strategic vision for seamless customer experiences in collaboration with cross-functional teams.Demonstrate strong leadership and analytical skills to drive customer-centric solutions and influence stakeholder outcomes.
- New South WalesPosted 12 days agoFull-TimeShape exceptional workplace experiences by managing operations and fostering employee engagement.Coordinate events and initiatives to enhance connection within the workplace.Build strong relationships with stakeholders and vendors to drive continuous improvement.
Learning Experience Design Lead
V/Line CorporationMelbourne, VictoriaPosted 52 days agoFull-TimeLead the end-to-end design strategy and development of high-quality blended learning experiences at V/Line.Collaborate with stakeholders and subject matter experts to identify training needs and create engaging learning solutions.Utilise evaluation data to continuously improve existing learning programs and ensure design quality across the Learning and Capability team.- Townsville, QueenslandPosted 56 days ago$111,960 – $128,567Lead a team to deliver high-quality, client-centred library services and programs that foster an inclusive and welcoming environment.Develop and evaluate engagement initiatives and events to activate library spaces and strengthen community connections.Build strong relationships with students, faculty, and external stakeholders to ensure responsive and valued library services.
- Adelaide, South AustraliaPosted 64 days agoFull-TimeLead the development and optimisation of the lifecycle marketing strategy across all divisional businesses at Elders.Design and implement automated customer journeys through various digital channels, enhancing engagement and retention.Drive the marketing AI roadmap, focusing on responsible AI initiatives to improve customer experiences and marketing effectiveness.
- Sydney, New South WalesPosted 5 days agoPermanentParticipate in an 18-month graduate program with multiple rotations in experience design, focusing on creating customer-centric digital solutions.Collaborate with cross-functional teams to solve real customer and business challenges using modern design and prototyping tools.Must possess a relevant university degree, strong problem-solving skills, and the ability to learn new technologies quickly.
- Melbourne, Victoria, AustraliaPosted 8 days agoFull-TimeCo-develop and pilot test a Lived Experience Expert Network (LEEN) Model to integrate lived experience into health and social care interventions.Conduct a pragmatic scoping review and critical assessment of existing programs and frameworks through a lived experience lens.Utilise a mixed-methods evaluation approach to assess the effectiveness of the LEEN Model in diverse organisational and community contexts.
Customer Experience Manager
Domain GroupSydney, New South Wales, AustraliaPosted 9 days agoOwn the strategy and processes for delivering seamless customer support across Core Products.Lead and optimise team structures while driving continuous improvement in customer experience.Collaborate with Sales and Product teams to identify revenue growth opportunities and enhance service delivery.- Australia, Australia and New Zealand, OceaniaPosted 30 days agoFull-Time$104,616 – $113,920Lead daily operations of the Global Experiences team, managing workloads and ensuring high-quality outcomes.Collaborate with the Global Experiences Manager to implement strategic objectives and enhance service delivery.Provide expert advice on compliance and global opportunity assessments, driving process improvements in student mobility.
- SydneyPosted 5 days agoPermanentManage inbound and outbound reservation enquiries to create seamless guest experiences.Provide tailored accommodation solutions and detailed information on hotel offerings.Collaborate with internal departments to ensure effective communication of guest requests and preferences.
- Melbourne, VictoriaPosted 11 days agoFull-TimeJoin the front of house team delivering high-end hospitality at the Australian Open 2027.Provide warm, attentive service while maintaining premium standards and collaborating with team members.Flexible working hours required, with a commitment to at least 10 days during the tournament period.
- Sydney, New South WalesPosted 12 days agoFull-TimeProvide exceptional customer service by handling a high volume of inbound and outbound calls regarding patient pathology results.Collaborate with a range of stakeholders, ensuring compliance and prioritising urgent interactions for optimal health outcomes.Contribute to a culture of continual improvement by identifying innovation opportunities and maintaining high levels of customer satisfaction.
- CremornePosted 14 days agoDesign and develop high-quality digital learning content across various topics for Reece's staff.Collaborate with stakeholders and visual teams to create engaging learning experiences and media assets.Utilise e-learning design software and manage project timelines while visiting Reece sites to enhance learning solutions.
- Sydney, New South WalesPosted 25 days agoProvide exceptional customer service by handling up to 150 inbound and some outbound calls daily regarding patient pathology results.Collaborate with internal and external stakeholders, ensuring compliance with policies while prioritising urgent interactions for optimal health outcomes.Contribute to a culture of continual improvement by identifying innovation opportunities and resolving customer complaints effectively.
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