HCM Program Employee Experience Lead

Location 452 Flinders St

Employment Type Fixed Term Full Time

Group Corporate Services

Job Code 705507

Apply Now

HCM Program Employee Experience Lead

456 Flinders

12 Month FTC

About the role

The HCM Program Employee Experience Lead plays a key role in shaping how employees and candidates interact with V/Line’s future HR services. This role is responsible for creating a seamless, intuitive and human‐centred experience across the full employee lifecycle, ensuring every interaction is simple, consistent and aligned to V/Line’s brand.

You will lead the design of the “HR front door,” including knowledge management, self-service pathways and case management across Workday and integrated platforms.

This is a great opportunity to contribute to a large-scale HR transformation, partnering with HR, IT and change teams to simplify complex processes into clear, accessible journeys. With a focus on accessibility, innovation and continuous improvement, you will help deliver a modern, digital-first employee experience that improves adoption and overall engagement.

About you

You are an experienced digital or transformation professional with a strong background working in complex, enterprise environments—ideally across HR or people systems. You understand employee lifecycle processes and can translate complex policies and systems into clear, simple and user-friendly experiences.

You’re a confident collaborator who builds strong relationships across HR, IT and program teams, and you thrive in fast-paced, evolving environments. With a structured, detail-oriented approach, you are passionate about improving employee experiences, driving adoption and delivering practical, high-quality outcomes.

To be considered for entry into the selection process for this role, applicants must meet the following 'key selection criteria' which forms part of our merit-based recruitment process:

· Previous involvement in designing end-to-end user experiences within Workday, with strong understanding of integrated HCM systems.

· Strong stakeholder management and communication skills, with the ability to collaborate across HR, IT, and project teams.

· Experience facilitating workshops and co-design sessions, balancing user needs with business requirements and system constraints.

· Proven experience contributing to digital or HR transformation programs, with a focus on digital design and user experience.

· Demonstrated experience designing and delivering knowledge management solutions and self-service portals that enhance user experience, improve accessibility, and drive adoption of digital services.

It is expected that all employees complete at least 12 months of continuous service in their current position before making an application for an alternate role. Employees who are in their probationary period at the time of application are ineligible to apply.

Initial enquiries can be made to Nikki Brandt – Head of Talent

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We were also named a Work 180 endorsed employer for the second year in a row – meaning, we are committed to creating a great workplace for women. V/Line is also a proud Child Safe employer.

We are committed to providing a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage, please contact the Talent Acquisition Business Partner mentioned above, or email [email protected] for confidential support.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

To apply for this or other vacancies, please submit an up-to-date resume via the internal careers website at Internal Opportunities

It is recommended that you speak to your current manager about this and other potential roles prior to applying to ensure your next role is in line with your development goals.

Applications close: Thursday 11th of June at 5pm