Customer Insights Analyst - Hawthorn East
Coles GroupHawthorn East(7.8 km)Posted 58 days agoFull-TimeDeliver regular NPS reporting and enhance storytelling across total store and online channelsAnalyse customer feedback to identify opportunities and support NPS improvement action plansCollaborate with cross-functional teams to embed customer insights into decision-making and strategy- Melbourne, Victoria(1.7 km)Posted 5 days agoFull-TimeSupport the operation and improvement of cloud contact centre platforms, including telephony and IVR automation.Conduct data analysis to optimise performance and deliver actionable insights for customer experience enhancements.Lead end-to-end delivery of CCaaS platform migration, ensuring effective solution design, testing, and stakeholder coordination.
- Melbourne, Victoria(1.7 km)Posted 9 days agoFull-TimeManage day-to-day operational planning for Voice and BPO operations, including scheduling, rostering, and workflow coordination.Optimise resource allocation to align with workload and strategic priorities, ensuring seamless service delivery.Oversee payroll administration and conduct intra-day monitoring to address resource requirements and performance challenges.
Consultant - Talent Acquisition
Origin Energy LimitedMelbourne, Victoria(1.7 km)Posted 39 days agoFull-TimeDeliver end-to-end recruitment solutions across various job families including Engineering, IT, and Marketing.Act as the ambassador for the Origin Energy brand, ensuring a positive candidate experience.Utilise innovative sourcing strategies and tools to engage both passive and active candidates.Consultant, Deposits Product Development
National Australia Bank Ltd.Melbourne, Victoria(1.7 km)Posted 41 days agoPermanentSupport the development and execution of NAB’s deposits growth strategy and product propositions.Analyse market trends and customer behaviour to inform strategic initiatives and enhance product competitiveness.Collaborate with cross-functional teams to ensure compliance and effective delivery of deposit products and initiatives.Contact Centre Specialist
Singtel Optus Pty LimitedMelbourne, Victoria(1.7 km)Posted 46 days agoSupport and develop capabilities for Contact Centre, voice biometrics, and analytics platforms for Federal Government customers.Triage incidents, assist with platform configuration, and maintain data pipelines while gaining exposure to various technologies.Requires Australian Citizenship, a relevant degree or near completion, and strong problem-solving and communication skills.Associate Director, Contact Centre Sales Operations
Singtel Optus Pty LimitedMelbourne, Victoria(1.7 km)Posted 55 days agoLead sales performance and customer experience across Consumer Contact Centre Voice and Messaging channels, focusing on ethical and compliant sales.Drive transformational change and embed governance frameworks to enhance sales quality and customer trust.Collaborate with enterprise-level partners to address systemic issues and improve operational efficiency while managing a large offshore workforce.Delivery Manager
Singtel Optus Pty LimitedMelbourne, Victoria(1.7 km)Posted 69 days agoLead end-to-end delivery of complex business and technology initiatives for telecommunications contact centre operations.Collaborate with cross-functional teams to ensure operational fit and manage project scope, success measures, and financials.Implement effective change management and governance across multiple vendors while improving customer outcomes and operational efficiency.Marketing Creative Copywriter - Retail
Kmart Australia LimitedChadstone, VIC(13.6 km)Posted 44 days agoWrite engaging copy for various digital and internal channels while maintaining Kmart's tone of voice.Collaborate with an Art Director and manage feedback to ensure high-quality content delivery.Utilise project management tools to meet deadlines and contribute to marketing initiatives effectively.Business Intelligence Analyst
MedibankDOCKLANDS(1.3 km)Posted 66 days agoGenerate actionable insights and develop analytics solutions to support strategic decision-making across Amplar Health.Extract, transform, and analyse datasets to deliver customer and commercial insights through data visualisations and reports.Collaborate with stakeholders to understand reporting requirements and drive process improvement using SQL, SAS, Python, and Tableau.Engineer - Software
Origin Energy LimitedMelbourne, Victoria(1.7 km)Posted 3 days agoContractDevelop and support custom-built systems across cloud and on-premise environments, taking end-to-end ownership of technical problems.Leverage AI tools and automation to enhance development processes and collaborate with stakeholders to deliver impactful solutions.Senior role includes mentoring engineers, setting technical standards, and guiding adoption of AI tools and best practices.IT Business Operations Lead
Viva Energy GroupMelbourne(1.7 km)Posted 3 days agoFull-TimeLead the execution of Technology & Digital strategy through governance, insights, and reporting.Collaborate with senior leaders to ensure alignment and visibility of initiatives within the portfolio.Utilise advanced technical skills in tools like PowerPoint and Jira to produce high-quality executive-level reports.Senior Developer - Integration
Viva Energy GroupMelbourne(1.7 km)Posted 3 days agoFull-TimeDesign and build scalable integration solutions using Azure's native services to ensure seamless system connectivity.Collaborate with stakeholders to create efficient and secure APIs and data flow patterns across diverse platforms.Lead integration development, testing, and documentation efforts while adhering to Agile practices and CI/CD methodologies.Senior Consultant, Marketing Strategy
National Australia Bank Ltd.Melbourne, Victoria(1.7 km)Posted 4 days agoPermanentSupport the CMO in leading marketing strategy execution and organisational effectiveness.Develop and oversee the 3-year roadmap for the 2030 marketing strategy, including workforce planning.Act as a trusted advisor, facilitating communication between the CMO and stakeholders while driving high-impact initiatives.Senior Database Engineer
Viva Energy GroupMelbourne(1.7 km)Posted 6 days agoFull-TimeProvide senior technical leadership for Oracle, Microsoft SQL Server, and Cosmos DB platforms across on-prem and cloud environments.Lead the design and delivery of major database projects, ensuring governance and oversight of operations delivered by managed service partner DXC.Drive database architecture standards, performance optimisation, and security compliance while collaborating with cross-functional teams for modernisation initiatives.Lead, Operational Change Design & Delivery
Insurance Australia GroupMelbourne, Victoria(1.7 km)Posted 13 days agoPermanentLead end-to-end operational design and delivery of change initiatives, ensuring clear definition and measurable outcomes.Enhance the team's business design capability by embedding consistent frameworks and practices for effective change delivery.Collaborate with stakeholders to co-design delivery approaches, managing dependencies and trade-offs in complex environments.Contracts Manager - Logistics
Viva Energy GroupMelbourne(1.7 km)Posted 18 days agoFull-TimeLead the commercial and financial performance of bulk fuel cartage contracts, focusing on procurement, contract management, and performance optimisation.Manage end-to-end contract lifecycle, including tender processes, negotiations, and ongoing performance management with transport service providers.Drive continuous improvement initiatives and provide commercial insights to enhance logistics performance and achieve financial objectives.People Operations Team Leader
Viva Energy GroupMelbourne(1.7 km)Posted 18 days agoFull-TimeLead the delivery of People Operations services ensuring accuracy and compliance across a multi-brand business.Provide technical expertise and leadership to the People Operations team while supporting leaders with practical advice.Drive process improvements and maintain governance of employment contracts and employee data across multiple systems.National Manager, External Dispute Resolution
Insurance Australia GroupMelbourne, Victoria(1.7 km)Posted 23 days agoFull-TimeLead IAG's External Dispute Resolution function across Australia, ensuring fair and timely outcomes for escalated complaints.Act as the primary relationship lead with AFCA, representing IAG in external and industry forums.Drive team performance and operational excellence while fostering a culture of accountability and continuous improvement.Regional Manager (Victoria)
BunningsMelbourne, Victoria(1.7 km)Posted 24 days agoLead and support a region of stores across Victoria, ensuring operational excellence and strong customer outcomes.Develop and empower Site Managers while fostering a positive, inclusive workplace culture.Drive performance through strategic planning, effective execution, and nurturing talent for career growth.
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