We are seeking APS 6 Debt Collection Officers to join teams across the Frontline Operations area.

As a Debt Collection Officer within the Frontline Compliance area, you will have significant client and stakeholder interaction across a multi-channel environment. You will be accountable for communicating clearly and professionally and for providing accurate advice on complex debt collection matters to a broad range of internal and external clients.

You will obtain, verify and analyse client information to resolve more complex technical issues and enquiries. In doing so, you will maintain the integrity of taxpayer records and ensure compliance with ATO legislative and policy requirements. The role may involve working within a scheduled operational environment.

As a Senior Technical Officer, you will lead the provision of advice, guidance and support on the more complex and sensitive matters, including ministerial correspondence, complaints and escalations.

You will also prepare and process legal notices and undertake appropriate debt recovery actions in accordance with legislation and ATO policy, supporting the ATO to meet its legal and regulatory obligations.

These roles may be offered on an ongoing or non-ongoing basis in Brisbane CBD, Dandenong, Melbourne CBD, Parramatta, Penrith, Perth or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.