Casual Administrative Officer / Receptionist page is loaded

Casual Administrative Officer / Receptionist

posted on : Posted 7 Days Ago

time left to apply : End Date: April 27, 2026 (1 day left to apply)

job requisition id : JR-012562

Role type: Casual
Department/ School: Student and Scholarly Services
Salary: UoM 4.1

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.

Your next career opportunity
The Administrative Officer / Receptionist is responsible for the provision of high quality, professional and efficient reception and general administrative services to clients, CAPS staff, and the University community. This includes being the first contact for clients into the service and maintaining the counselling appointment system. The position also provides general administrative support for the delivery of a range of psychological services programs including group counselling, workshops, and mental health training.

Your responsibilities will include:

• Ensure a warm and prompt welcome to clients (in-person or over the phone) and respond appropriately to their needs by making an appointment, providing information and assistance, or referring them outside of CAPS.
• Maintain the CAPS appointment booking and scheduling system by keeping it accurate and up to date in terms of booking/cancelling/rescheduling appointments and recording data.
• Maintain the reception and waiting areas including restocking supplies.
• Ensure office equipment is maintained in good working condition and assist with maintenance, and procurement of supplies.
• Actively contribute to a safe, respectful, healthy, and inclusive workplace environment and team culture that fosters innovation, teamwork, high achievement, continuous improvement, and job satisfaction.
• Communicate operational and scheduling updates to affected staff, ensuring timely awareness of any changes that many impact workflows or service delivery.

You may be a great fit if:

• Take pride in being the first point of contact and creating a welcoming, professional first impression.
• Have excellent interpersonal and communication skills, both in person and over the phone.
• Have strong judgement and can confidently assess and communicate the urgency of requests.
• Are highly organised and skilled at prioritising tasks in a busy environment.
• Enjoy problem-solving and can think on your feet when handling a variety of enquiries.
• Bring a polished, friendly telephone manner and a commitment to great customer service.
• Thrive in a role where no two days are the same and can manage multiple administrative requests with ease.

You may also:

• Support the coordination of psychological services programs including group counselling, workshops, and mental health training, and other programs as required. This includes keeping track of registrations and attendance, preparing resources and materials, and venue booking and scheduling.
• Actively contributes to service improvement initiatives by identifying themes, potential areas of improvement, and supporting the implementation of changes to enhance service delivery.
• Monitor, respond to, and triage incoming emails, ensuring timely and appropriate action or escalation where required.
• Send daily SMS appointment reminders to clients to support attendance.
• Perform other tasks as requested by the supervisor.

Your new team – Counselling and Psychology (CAPS)

Counselling and Psychological Services (CAPS) is part of Wellbeing Services in SASS. CAPS provides enrolled students and staff with a range of pathways to free, confidential, short-term psychological support, delivered by mental health practitioners experienced in the University environment. These include short-term individual counselling, group programs, workshops, training, online resources, and consultancy. The University is committed to an on-campus experience, and CAPS primarily offers in-person services, with the option of telehealth appointments. CAPS is led by a Head of Service, with three Senior Psychologists/Clinical Leads and an Administrative Lead overseeing the day-to-day operation of CAPS, and comprises around 30 team members including Counsellors, Locum and Psychology Registrar Counsellors, Intern Counsellors and Reception/Administration staff.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected] for further information and support.

Please note: This role requires current valid work rights for Australia. Visa sponsorship is not available.

A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.

Join Us and unlock your career potential!

If this role is right for you, please apply with the following documents:

• Resume

• Cover Letter outlining your interest and experience

Applications close: 26 April. 11:55 PM; Melbourne time zone.

Position Description:

time type : Variable time

posted on : Posted 22 Days Ago

time left to apply : End Date: May 1, 2026 (5 days left to apply)

Unlock endless opportunities and discover your future at the University of Melbourne. Join our passionate community of experts across diverse professional roles. Grow your career and support research, education and philanthropic initiatives with significant community impact. From our dedicated IT professionals and finance experts to our resourceful operations staff and countless other roles delivering serving excellence, our professional staff work diligently to enable the University's growth and achieve our strategic goals. Visit and follow us on to discover more about what makes the University of Melbourne an exciting and unique place to work.

Balance and benefits

We prioritise the growth and well-being of our staff. When you choose a career with us you'll get to take advantage of exceptional development opportunities, including a discount on graduate courses and access to tailored programs. We champion work-life balance, offering flexible working options, industry-leading leave provisions and a family-friendly work environment including on-site childcare facilities. Immerse yourself in a beautiful campus environment while benefiting from generous salary packaging. We believe in clear career pathways and provide targeted training for all, fostering a culture that encourages your development. Join us and thrive in an inclusive and supportive workplace where your potential is our priority.

If you’re ready to grow your career as part of a vibrant community to learn more about the application process and discover what we're looking for in our applicants