• Permanent position, full time hours
• Hybrid work - Mondays and Tuesdays in the office
• Sydney, NSW location
• Work for the world’s largest humanitarian organisation

About Red Cross

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Support Officer - Community Mobilisation provides vital customer service, administration, training and systems support that underpins the volunteer and member experience at Red Cross.

This role comprises varied duties which include administrative and system support: inbox management, volunteer and member enquiries as well as branch support. The Support Officer will work with the Officer – Community Mobilisation to support the consistent and efficient steps to attracting, retaining, and resource planning of volunteers and members.

What you will bring

• Demonstrated administrative skills and database experience
• Great customer service skills with the ability to prioritise work and service requests
• Creative thinker with the ability to collaborate and apply technology to solutions
• Ability to train and build the capacity of others in systems and processes
• Great interpersonal skills with the ability to work with a diverse range of people
• Strong commitment to Reconciliation
• Working knowledge and relevant experience in working with and supporting volunteers and/or members

Mandatory requirements:

• A Working with Children Check
• Current Australian Drivers Licence

Benefits that act for you, while you act for humanity

Work flexibility:

Australian Red Cross operates under a hybrid working model which includes two days on-site and three days from home

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice.

Career development: Access to ongoing learning, training, and development.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $76,372.40 + superannuation + access to salary packaging.

For additional enquiries, please contact Dani Sweetman at [email protected] for a confidential discussion.

Applications close: Sunday 12th April 2026.

While we appreciate all interest in our organisation, we won’t engage with or accept candidates from agencies or consulting firms on this occasion

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Job Ref# 13386