Retail Manager Red Rooster Mildura 237 Deakin Avenue, Mildura VIC 3500 Full-time | $80,000 - $85,000 per annum plus superannuation About Red Rooster Mildura

Red Rooster Mildura is a busy quick-service food retail establishment serving the Mildura community through dine-in, takeaway, drive-through, online ordering and delivery services. The business offers Red Rooster’s recognised range of roast chicken, fried chicken, burgers, wraps, family meals, sides, desserts and beverages.

Operating within a fast-paced food retail environment requires strong commercial awareness, disciplined stock management, effective team coordination and consistent attention to food quality and customer service. Daily operations combine product preparation, sales performance, inventory control, workforce supervision and regulatory compliance to ensure customers receive accurate orders and a reliable dining experience.

The Retail Manager plays a central role in maintaining this balance between operational efficiency, commercial performance and customer satisfaction.

Role Purpose

The Retail Manager is responsible for leading and controlling the day-to-day operations of Red Rooster Mildura while maintaining strong service, food quality and operational standards across all sales channels.

The role combines staff leadership, purchasing, stock control, budgeting, customer service and hands-on retail management within a high-volume environment where product availability, service speed and order accuracy are essential.

This position contributes directly to the profitability, workforce capability and operational consistency of Red Rooster Mildura. The Retail Manager ensures the establishment remains adequately staffed, commercially efficient and prepared to meet changing customer demand throughout regular and peak trading periods.

Key Duties and Responsibilities

The Retail Manager will undertake responsibilities including, but not limited to:

i. Overseeing the daily operations of Red Rooster Mildura across dine-in, takeaway, drive-through, online ordering and delivery services.

ii. Determining the appropriate product mix, stock levels and customer service standards based on sales patterns, promotional activity and customer demand.

iii. Leading, supervising and mentoring employees to maintain strong food quality, customer service, presentation and workplace performance standards.

iv. Managing staff recruitment, onboarding, rostering, training and daily task allocation to maintain adequate coverage across all operating areas.

v. Formulating and implementing purchasing procedures for food products, beverages, packaging, cleaning materials and other operating supplies.

vi. Managing inventory control, including stock ordering, delivery verification, storage, stock rotation, stocktaking and wastage monitoring.

vii. Monitoring sales performance, product margins, labour costs, food costs and operating expenses to support profitability and sustainable business performance.

viii. Preparing and monitoring operational budgets and maintaining accurate records of sales, purchases, stock levels and financial transactions.

ix. Promoting Red Rooster products, meal offers and approved campaigns while ensuring employees can assist customers with menu selections and promotional options.

x. Monitoring food preparation, portioning, packaging, presentation, order accuracy and service speed across all customer service channels.

xi. Managing customer enquiries, incorrect orders, complaints and escalated service matters through professional and solution-focused resolution.

xii. Overseeing point-of-sale operations, including cash handling, till reconciliation, refunds, banking and accurate end-of-day reporting.

xiii. Ensuring compliance with occupational health and safety, food safety, hygiene, employment and Red Rooster operational requirements.

Skills and Professional Competencies The successful candidate will demonstrate:

i. Strong leadership capability with experience supervising employees in a fast-paced food retail or quick-service environment.

ii. Well-developed customer service skills with the ability to resolve complaints and maintain positive customer relationships.

iii. Commercial awareness and confidence interpreting sales, labour, stock and expenditure data to improve business performance.

iv. Practical knowledge of purchasing, inventory control, stock rotation, portion control and wastage reduction.

v. The ability to coordinate front-counter, drive-through, online, delivery and food preparation operations simultaneously.

vi. Sound knowledge of food safety, workplace safety, hygiene and cleaning requirements.

vii. Proficiency with point-of-sale, rostering, inventory management and operational reporting systems.

viii. Strong organisational and communication skills supporting effective workforce coordination and supplier engagement.

ix. The ability to remain calm, decisive and operationally focused during high-volume trading periods.

x. A professional and team-focused leadership style supported by strong attention to food quality, service accuracy and customer satisfaction.

Qualifications and Experience

AQF Associate Degree, Advanced Diploma or Diploma in Retail Management, Hospitality Management, Business Management or a closely related field, together with at least one year of relevant experience in retail or fast-food management.

At least three years of relevant experience may substitute for the formal qualifications listed above.

Relevant experience should demonstrate responsibility for staff supervision, rostering, purchasing, stock control, budgeting, customer service and the daily management of a fast-food, quick-service or comparable high-volume retail establishment.

Role Contribution to Red Rooster Mildura

This role provides the leadership and operational structure required to support the commercial performance of Red Rooster Mildura.

Through effective workforce management, disciplined stock control, consistent customer engagement and careful financial oversight, the Retail Manager ensures the establishment operates efficiently while delivering quality food, accurate orders and dependable service.

The position also supports the continued development of a capable team and a safe, organised and welcoming environment for customers and employees.

Preference will be given to Australian Citizens and Permanent Residents.