ST&A Hub, Officer

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locations : Parkville, Victoria

time type : Full time

posted on : Posted 8 Days Ago

time left to apply : End Date: May 18, 2026 (19 hours left to apply)

job requisition id : JR-013316

Role type: Full-time; Fixed-Term
Department: HR Services
Salary: UOM 5 - $86,943 - $99,864 p.a. plus 17% super

• Specialist role in new Scheduling, Time and Attendance Hub / support UKG Pro stabilisation and adoption / hybrid work with strong HR shared services exposure
• Apply now to help stabilise our new UKG Pro platform and support staff scheduling university-wide.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
In this role, you will support and stabilise the University’s new UKG-based Scheduling, Time and Attendance system. You will ensure data integrity, resolve complex operational issues, and partner with HR stakeholders across the University. You will gain HR systems experience in a collaborative hub team within a flexible hybrid working environment.

What you will deliver:

• Process high-volume Scheduling, Time and Attendance requests in UKG Pro, resolving access, approval and timecard issues.
• Investigate and correct data errors, performing manual fixes and form entries to maintain accurate workforce records.
• Provide scheduling support to stakeholders across the University, and follow up unapproved timecards with managers and departments
• Provide responsive customer service to staff and managers, troubleshooting enquiries and supporting the ST&A Hub service model.
• Contribute insights on system use, errors and user experience to continuous improvement, training materials and compliance activities.

You may be a great fit if you:

• Hold a relevant tertiary qualification or bring equivalent experience in HR, payroll or shared services.
• Thrive in a high-volume, transactional HR environment with tight deadlines and competing operational demands.
• Offer experience with HR, Scheduling, Time and Attendance or payroll systems, ideally including UKG Pro.
• Demonstrate confidence using online service tools such as ServiceNow or CRM platforms to manage requests.
• Apply sound judgement when handling sensitive employee information and always maintain confidentiality and data integrity.
• Collaborate effectively with colleagues and stakeholders, adapting to change and contributing to continuous service improvement.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Enterprise Services Group
You will join the Chief Operating Officer Portfolio’s Enterprise Services Group, within the dedicated HR Services team. Together, we deliver high-quality, scalable shared services that enable transformation, operational efficiency and an excellent employee experience. As part of the new ST&A Hub, you will help embed UKG across the continuing and casual workforce. We value service excellence, collaboration and innovation, and support hybrid working with strong on-campus connections when needed.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.

Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

Want to know more?

• For questions related to our recruitment process email Alex Spezza at [email protected]
• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today and join a community that’s shaping the future.

Applications close: Sunday 17th of May at 11:55 PM; AEST.