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Consultant, CTP Claims (Standard)

Location: Sydney, New South Wales

Category: Claims

Brand: NRMA Insurance

widget: permanent full-time

Remote: Hybrid

Job ID: 49560

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Make a meaningful impact as a CTP Claims Consultant, managing end‐to‐end case management for our ACT customers who have been injured in motor vehicle accidents. This includes the end‐to‐end management of both Defined Benefits (DB) and Common Law (CL) claims. You’ll guide each claim from lodgement through to resolution, supporting injured individuals throughout their recovery journey. Using strong communication, empathy and sound decision‐making, you’ll apply relevant legislation, interpret information, and work with providers and stakeholders to help customers return to health or work safely and efficiently. With a focus on quality, customer experience and compliance, you’ll balance compassion with clear judgement to deliver fair and effective outcomes.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).

What You'll Do

• Manage end‐to‐end case management of CTP injury claims, including Defined Benefits (DB) and Common Law (CL) claims from lodgement through to finalisation

• Apply legislation, guidelines and internal processes to make informed, timely and fair claim decisions

• Communicate with customers, providers and stakeholders to support recovery and return‐to‐work outcomes

• Gather, review and maintain accurate claim documentation to meet compliance and quality standards

• Identify risks, escalate complex or litigated matters, and implement appropriate strategies

• Provide empathetic, proactive support to injured customers throughout their recovery journey

What You'll Bring

• Strong customer service skills with the ability to show empathy and support people experiencing injury

• Confident communicator who can handle difficult conversations and diffuse conflict

• High resilience and emotional intelligence when managing sensitive or complex situations

• Strong analytical skills with excellent attention to detail and sound decision‐making

• Ability to interpret information, apply legislation and manage multiple tasks effectively

• Tech‐savvy with the confidence to troubleshoot systems and navigate digital tools

• Desirable: Experience in CTP or Workers’ Compensation claims management

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 05 June 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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Location: Sydney, New South Wales

Category: Claims

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Job Type: full-time

Remote: Hybrid

Job ID: 49177

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Job Type: full-time

Remote: Hybrid

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