Division/Section: Infrastructure and Operations / Water

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: Base Salary $93,992 - $100,333 per annum + super

Location: Garbutt Operations Centre - Garbutt

Application Close: 11:45pm, Sunday 26 April 2026

This role is responsible for overseeing the business and administrative work that supports the Water team, making sure systems, processes and reporting run smoothly and support day‑to‑day operations. You will work closely with section managers to improve processes, solve problems and provide practical business support that helps the team deliver services efficiently.

The role includes coordinating performance reporting, tracking KPIs and analysing results so issues can be identified and improvements made. You will also work with other Council teams to ensure business services are delivered consistently and effectively, and support contract and commercial activities by providing advice, helping manage risks, and maintaining good working relationships with contractors and stakeholders.

Qualifications And Experience

Our ideal candidate will have:

• Tertiary qualifications such as Bachelor of Business or a related field, or equivalent relevant experience.
• Proven ability to lead and manage administrative teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Experience in process improvement, business optimization, and implementing operational changes to enhance efficiency and service delivery.
• Strong communication skills, with the ability to engage effectively with internal and external stakeholders and deliver customer-focused outcomes.
• Solid understanding of local government frameworks, including procurement processes, risk management, and contract management.
• Advanced skills in Microsoft Office Suite and familiarity with relevant business systems (e.g., CES, ECM, EAM) to support reporting, data analysis, and decision-making.
• Ability to manage multiple priorities and adapt to changing circumstances, ensuring business continuity during disruptions or emergencies.

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Erin (Coordinator)

Contact Email: [email protected] (for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments:

• TL Business and Admin Services_PD.pdf