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Consultant, Property Claims

Location: Sydney, New South Wales

Category: Claims

Brand: IAG

widget: full-time

Remote: Hybrid

Job ID: 49423

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
Operate in a fast-paced environment, support customers through major life events. You’ll manage complex claims from start to finish, assessing cases, gathering information, and making fair decisions based on policy guidelines. You’ll coordinate repairs and replacements with builders and suppliers, ensuring timely resolutions. Keeping customers informed, you’ll handle inquiries, resolve issues, and maximise settlement opportunities. This is a permanent full-time role based in Bidjigal country (Hurstville) and Dharug country (Parramatta).

Your journey with IAG starts on 22 June 2026, where you’ll be supported with comprehensive, office‐based training and Rockpool development. Training runs Monday to Friday, 9:00am–5:00pm, and will be based at our Hurstville office for the first three months, giving you plenty of time to learn, connect and build confidence in the role.

What You'll Do
• Support customers through their claims journey, listening to their situation and helping find fair, practical outcomes.
• Manage property claims from start to finish, keeping customers informed every step of the way via phone and email.
• Work closely with suppliers, repairers and internal teams to ensure claims are progressed efficiently
• Balance multiple claims and priorities in a fast‐paced environment, especially during busy periods
• Assess information, ask the right questions, and make confident decisions in line with policy guidelines
• Bring empathy, professionalism and problem‐solving skills to every interaction, particularly when customers are under stress

What You'll Bring
• Proven customer service experience.
• The ability to thrive in a fast-paced, collaborative environment.
• Great interpersonal skills to build and maintain stakeholder relationships.
• Excellent written and verbal communication skills.
• Strong attention to detail, with the ability to keep accurate notes and stay organised.

What We Offer
• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply
Applications close: Friday 8 May 2026 11:59PM AEDT

Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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Category: Claims

undefined: CGU

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49434

We are looking for a Property Claims Consultant to join our team at IAG. In this role, you will deliver exceptional claims experiences, support customers, and make informed decisions to ensure a smooth process. If you thrive in a fast-paced environment and love problem-solving, this opportunity is for you!

Category: Claims

undefined: IAG

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49241

We are looking for a Property Claims Manager to lead and coach a team, ensuring strong customer outcomes and compliance across diverse portfolios. Join us in creating a positive, high-performing culture while driving continuous improvement initiatives.

Category: Claims

undefined: IAG

Job Type: full-time

Remote: Hybrid

Job ID: 49418

We are looking for Commercial Claims Consultants to join our property claims team at IAG. You will support customers through the claims process, ensuring timely and fair outcomes while managing a portfolio of property claims. Join us in making a difference in the lives of everyday Australians and New Zealanders.

Location: Newcastle, New South Wales

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