Officer, MAOS

• Job number:

  807460

• Primary position location:

  VIC- Melbourne CBD

• Category:

  Administration & Office Support

• Category:

  Call Centre/Contact Centre

• Work type:

  Permanent Full time

• Closing at: May 14 2026 - 23:55 AEST

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• Collaborative team culture working with supportive peers and leaders who want you to succeed
• Grow your skills & develop in administration, customer service, and operational excellence
• Variety in your day – no two days are the same with diverse tasks and responsibilities

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

NAB is looking for a motivated and detail-oriented Officer to join our MAOS team—a dynamic group that keeps the bank running smoothly behind the scenes. This is a fantastic opportunity for someone with clerical or customer service experience, or someone working toward a formal qualification. If you’re passionate about process, love working with systems, and want to be part of a team that values precision and collaboration, apply today!

Each day, you’ll go above and beyond to:

• Process a variety of administrative tasks with accuracy and efficiency, meeting service level agreements and performance targets.
• Use NAB systems and tools to manage records, correspondence, and internal workflows.
• Support internal customers and external service providers by responding to inquiries and instructions professionally.
• Identify opportunities to improve systems, procedures, and your own performance.
• Maintain compliance with NAB policies, procedures, and health & safety standards.
• Collaborate with your team to share knowledge, solve problems, and deliver high-quality service.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Attention to detail ensuring accuracy in processing and documentation.
• Time management and ability to meet deadlines.
• Basic systems proficiency & comfortable using multiple systems tools
• Effective data entry and record management.
• Communication skills professionalism with internal teams and external service providers.
• Team collaboration to work effectively with peers and supporting team goals.
• Problem-solving and identifying issues and escalating appropriately.
• Customer service orientation.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.