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CTP Claims Consultant

Location: Sydney, New South Wales

Category: Claims

Brand: NRMA Insurance

widget: permanent full-time

Remote: Hybrid

Job ID: 49319

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Make a meaningful impact as a CTP Claims Consultant, managing a diverse portfolio of motor accident injury claims. In this role, you’ll guide injured customers through their recovery journey, applying strong communication, empathy and resilience to support positive outcomes. You’ll interpret information, make informed decisions, and ensure claims are managed effectively in line with legislation and compliance requirements. Your ability to problem‐solve, diffuse challenging situations, and deliver exceptional customer service will be key to success. This role suits someone who is outcome‐driven, adaptable, and committed to helping people rebuild their health and confidence. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).

What You'll Do

• Manage a portfolio of CTP injury claims, ensuring accurate, timely and customer‐focused case management

• Apply relevant legislation, guidelines and internal processes to make informed decisions on claim outcomes

• Communicate effectively with customers, providers and stakeholders to support recovery and return‐to‐work pathways

• Gather, interpret and maintain all claim information to meet compliance and quality requirements

• Navigate complex or litigated claims, using sound judgement and strategic problem‐solving

• Provide clear, empathetic and proactive support to people recovering from physical or psychological injury

What You'll Bring

• Strong customer service skills with the ability to show empathy and support people experiencing injury

• High resilience and emotional intelligence when managing sensitive or complex situations

• Strong analytical skills with excellent attention to detail and sound decision‐making

• Ability to interpret information, apply legislation and manage multiple tasks effectively

• Tech‐savvy with the confidence to troubleshoot systems and navigate digital tools

• Desirable: Experience in CTP or Workers’ Compensation claims management

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 03 May 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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