Job Description

• Have you worked as a banker and also have capability uplift experience?
• Are you passionate about how AI can transform learning?
• Role is based in Sydney (hybrid)

Our Business Performance Academy (BPA) creates, facilitates and delivers transformational learning experiences, structured and tailored development pathways, and immersive, future‑focused content, across the Business & Wealth division.

What is the role?

In this leader of leaders role you will use your banking, capability uplift and leadership experience to translate strategy into action by leading, designing and delivering high‑impact Banker learning experiences that build enduring capability and high performance at scale. Whilst also modernising how we learn through innovation, discipline, and momentum to set the standard for impact across the division.

If you are excited by the opportunity above, are a hands-on leader who takes ownership, and can cut through complexity to deliver outcomes within set timeframes, then we’d love to hear from you.

Key Responsibilities:

• Work closely with stakeholders to understand the divisional business and people strategy and objectives
• Lead a high-performing learning design team, fostering a culture of innovation and collaboration
• Manage end-to-end course design processes, documentation, and quality assurance, leading to best-in-class banker learner experience
• Ensure a strong governance framework to meet strict criteria across risk, project quality, budgets and timelines
• Lead the team in transforming and modernising learning experiences
• Building team capability as well as fluency in safe, ethical, and effective AI practices

What do I need?

To be successful in this role you will have:

• Extensive prior frontline banking experience
• Demonstrated experience leading capability uplift
• Strong focus on delivery/outcomes – you will be expected to deliver tangible outcomes at speed
• Knowledge of emerging technologies (e.g.AI, adaptive learning or AI-assisted content creation tools)
• Strong negotiating and influencing skills, including the ability to deliver results across cross functional teams outside your direct reporting lines
• Ability to operate across and coordinate multiple priorities
• Strong people leadership capability, and able to drive robust team engagement
• Exposure to running a graduate program would be desirable

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.