Senior Business Analyst

Position Type: : Full Time

Location: : Melbourne, VIC

Job ID: : 175160

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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Senior Business Analyst at, you will be part of our high-performing optimisation team. This team is dedicated to flawless onboarding and retention of customers, ensuring a seamless billing and payments experience. Your role will bridge the gap between IT and business, using data analysis to assess processes and deliver data-driven recommendations that improve efficiency and customer happiness.

We are recruiting for a fixed-term maternity leave cover position, offering flexibility to be based in either Melbourne or Sydney.

What You’ll Do | Your day to day will consist of:

• Understanding business demands, crafting, and delivering programs and initiatives within the Billing and Credit Management and Strategy team.
• Leading small to mid-size projects and assisting project managers on larger, more complex projects.
• Acting as the representative for Billing and Credit in outside programs and forums to evaluate and recognize risks and effects on Bad Debt Expense (BDE) and other operational functions.
• Leading tender requirements and ensuring deadlines for evaluations are met, working closely with the Procurement team.

What You Bring | What makes you perfect for the role?

• 3+ years experience in telecommunication applications, systems, and associated technologies and processes.
• Proven ability to quickly learn and support the business, with a passion for continuous improvement.
• A genuine passion for process improvement, with experience identifying inefficiencies and designing optimised end-to-end solutions that enhance customer experience and operational performance
• Strong analytical and problem-solving skills, with a track record of translating complex business problems into clear, actionable requirements and data-driven recommendations.
• Demonstrated ability to engage and influence stakeholders at all levels — from operational teams through to senior leadership — facilitating workshops, managing expectations, and driving alignment across cross-functional groups
• Proven experience in end-to-end requirements elicitation, including the creation of Business Requirements Documents (BRDs), functional specifications, user stories, and process maps to support IT and business delivery

The good stuff.... | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.