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Business Support Coordinator

Available in 3 locations

Business Support Coordinator

Available in 3 locations

Brisbane, Queensland

Melbourne, Victoria

Sydney, New South Wales

Category: Claims

Brand: NRMA Insurance

widget: permanent full-time

Remote: Hybrid

Job ID: 49387

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

As a Business Support Coordinator you will provide day to day support to frontline Consultants and Team Leaders within CTP Claims, enabling timely resolution of customer enquiries and accurate progression of claims. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Ensure inbound requests, sensitive documentation and time critical tasks are managed promptly and correctly

• Handle inbound phone queries from providers
• Support claims accuracy, data integrity and regulatory compliance
• General Administration e.g. printing and posting, vehicle updates on claims details, requesting police reports
• Answer queries from our partner teams

What You'll Bring

• Experience in an Administration, Operations or Customer Service Roles
• Proficiency with excel and general Microsoft Office applications.
• Insurance Claims experience or knowledge is desirable
• Confident communicator
• High attention to detail
• Effective organisation and time-management skills

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply

*Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.*

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