Head of Customer Acquisition

• Job number:

  807966

• Primary position location:

  Australia-wide

• Category:

  Banking & Financial Services

• Category:

  Product Management

• Work type:

  Permanent Full time

• Closing at: Jun 26 2026 - 23:55 AEST

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• Lead the strategy and execution of Home Lending customer acquisition at scale
• Own and optimise digital, lead generation and top-of-funnel performance
• Partner across Product, Marketing and Digital to drive growth and innovation

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Head of Customer Acquisitions, you will join the Home Ownership team that’s doubling down on customer obsession, moving with speed, keeping it simple, owning it and winning together.

Each day, you’ll go above and beyond to:

• Own and drive end-to-end Home Lending digital acquisition strategy and ecosystem
• Optimise “new to NAB/Home Lending” lead generation and conversion performance
• Partner with Marketing, Digital and Delivery to prioritise growth initiatives
• Lead cross-functional execution of acquisition and top-of-funnel strategies
• Drive short- and long-term initiatives to improve growth, efficiency and outcomes

We’re looking for the best and brightest to deliver for our customers. You’ll need:

• Significant experience in banking/financial services (strategy or product preferred)
• Proven experience operating at senior/executive level in complex organisations
• Strong strategic thinking with ability to translate into execution and ability to influence across complex, cross-functional environments
• Exceptional stakeholder engagement and influencing capability
• Tertiary qualification in business, finance or related discipline

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.