Workplace Experience Specialist, Information Technology

The Workplace Experience Specialist is the face of IT within BDO offices, delivering high‐quality, in‐person technology support that underpins our people’s daily productivity.

‐centric presence in each office.

This role has a primary onsite requirement of five days per week due to operational and client service needs.

Key Responsibilities:

This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks under the governance of the Asset & Configuration Lead, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer- Certificate, diploma or tertiary qualification in IT or related discipline (or equivalent experience). Familiarity with ITSM ticketing systems, basic ITIL practices and structured escalation processes.Proven experience troubleshooting laptops, Operating systems, networking and applications.