Head of Divisional Controls

• Job number:

  806910

• Primary position location:

  VIC- Melbourne CBD

• Category:

  Banking & Financial Services

• Work type:

  Permanent Full time

• Opening at: Apr 8 2026 - 06:00 AEST

• Closing at: Apr 17 2026 - 23:55 AEST

Showcase your Operational Risk, Compliance & Controls expertise and people leadership experience as a Head of Divisional Controls.

This role is responsibility for driving risk awareness, understanding, reporting and governance to create a centre of excellence for controls and risk for the Group Chief Operating Officer Division.

• Amazing opportunity to build and expand your career at NAB

• Showcase your deep experience in Operational Risk, Compliance & Controls

• We grow great leaders who inspire and energise their team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Head of Divisional Controls, you will work across the Group Chief Operating Officer Division.

Each day, you’ll go above and beyond to:

• Manage operational risk and regulatory obligation identification, impact assessment and change across Customer Services, Group Marketing, Customer Experience, Legal and Group Governance

• Advise business leaders on the application of the operational risk and compliance management framework to evaluate risks and controls to achieve business outcomes

• Work with the business to implement systems and controls to manage the requirements of operational risk and compliance policies which apply to the business

• Design controls: assisting to identify the right controls to mitigate risks and obligations applicable to the business

• Provide guidance on risk and control items including Subject Matter Expertise for the following: Risks, Obligations, Controls, Events, Change, and related Policies; Remediation action plans to address any control design or operating effectiveness gaps

• Provide business specific input and context to: Risk deep dive reviews, Internal Audit reviews, Assurance reports and Action plans for ineffective operational controls

• Assist in regulatory responses and regulatory engagement matters

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Risk management and compliance expertise

• Controls design, assessment and monitoring

• Strong leadership, accountability and judgement

• Executive communication and stakeholder engagement

• Critical thinking and problem solving

• Strong commitment to issue ownership and resolution

• 10 years + experience in financial services, risk, compliance or operational governance

• Demonstrated success operating at executive and enterprise level

• Experience leading largescale risk uplift, remediation or regulatory response activity

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

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