Division - Community Environment and Lifestyle

Position Type: Permanent Full Time (9 day fortnight)

Salary Range: LGO4 ( $79,414 - $85,123 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Tuesday 14 April 2026

About The Role

This position plays a key role in supporting the Environmental Health and Regulation Section by strengthening governance, quality assurance, and continuous improvement across operational and administrative systems. The role supports enhancing service delivery, ensuring data integrity, system reliability, compliance with legislative, regulatory, and organisational requirements. Also acts as key contact for technical issues and escalation.

Qualifications And Experience

• Tertiary qualification in Business, Commerce, Information Systems, or a related discipline, or demonstrated equivalent experience in a regulatory or business improvement environment.
• Experience or qualifications in project management and/or change management, particularly in system implementation or process redesign.

About You

Our ideal applicant would bring a strong background in business systems, data, and performance improvement, supported by a tertiary qualification in Business, Commerce, Information Systems or a related discipline, or equivalent experience in a regulatory or business improvement environment. With a minimum of three years’ experience in a similar role within a complex organisation, you have demonstrated expertise in business systems management, data governance, performance reporting, and operational improvement.

You are experienced working across back-end administrative systems and diverse platforms, with the ability to interpret and apply legislation, regulatory requirements, and organisational policies to systems, processes, and reporting practices.

You would have advanced analytical skills, enabling you to identify trends, anomalies, risks, and improvement opportunities, and you would have the experience to design and implement data governance measures that ensure system integrity, compliance, and reliable reporting.

Your excellent written and verbal communication skills allow you to prepare high-quality reports, briefings, presentations, and customer-facing information. You have a proven ability to lead or contribute to system and process change initiatives, mapping and end‑to‑end alignment, with desirable experience in project and/or change management.

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

If you wish to gain additional information regarding this role, please contact Angela at [email protected]

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• N00469_System Information Adminstrator_PD_.pdf