We’re looking for a hands-on Cloud & Infrastructure Manager to lead and support our technology platforms across Hungry Jack’s.

This role sits at the centre of our operations, supporting a national footprint of 480+ restaurants, 5 support offices and 25,000+ employees. With many locations operating extended hours (including 24/7), the reliability of our infrastructure is critical.

You’ll lead a small, capable team while remaining close to the tech, actively involved in design, problem-solving and delivery. This is not a purely strategic role; it’s suited to someone who enjoys being hands-on while also driving direction and continuous improvement.

Key Responsibilities

Hands-on Infrastructure & Cloud Delivery

• Design, implement and support infrastructure and Azure cloud environments
• Stay close to day-to-day operations, troubleshooting issues and supporting complex incidents where required
• Ensure systems are secure, stable and performing optimally across restaurants, support offices and cloud platforms
• Manage core infrastructure including servers, networks, SD-WAN, end user compute, backups and storage

Operations & Service Reliability

• Work closely with service delivery teams to ensure reliable, responsive support across the business
• Oversee incident resolution, root cause analysis and continuous improvement initiatives
• Maintain high availability across a large, operationally critical environment

Cloud, Security & Governance

• Manage hybrid cloud environments (Azure), including performance and cost optimisation
• Implement and maintain security controls (IAM, patching, vulnerability management, DR)
• Maintain practical, fit-for-purpose policies and standards

Vendor & Commercial Management

• Manage key vendors, managed service providers and SaaS partners
• Ensure services are delivered to agreed standards and represent value for the business
• Monitor and manage Azure and infrastructure costs, including licence optimisation

Leadership & Stakeholder Engagement

• Lead and mentor a small Infrastructure team , setting clear expectations and supporting development
• Act as a key technical point of contact for stakeholders across the business
• Communicate clearly with both technical and non-technical audiences
• Stay close to restaurant operations and understand how systems impact day-to-day performance

Planning & Continuous Improvement

• Contribute to budgeting and financial planning (Opex & Capex)
• Provide regular, practical reporting on system performance and risks
• Identify opportunities to simplify, improve and modernise the environment

About You

Experience & Background

• Bachelor’s degree in Computer Science or related field
• Strong experience in a similar hands-on infrastructure/cloud role
• Solid background across enterprise infrastructure and hybrid cloud environments
• Strong working knowledge of Azure, servers, networking (SD-WAN), M365, backups and security
• Experience managing vendors and external service providers

Key Capabilities

• Hands-on technical capability with a willingness to stay involved in the detail
• Practical problem solver who can operate in a fast-paced environment
• Strong communication skills, able to translate technical concepts clearly
• Ability to balance delivery, support and improvement work
• People leadership skills, with experience leading or mentoring small teams

Why join us?

This is a great opportunity to step into a high-impact, hands-on leadership role where you can shape and improve infrastructure at scale, while staying close to the technology and the business.