Division/Section: Planning Environment and Lifestyle / Environmental Health & Regulation

Position Type: Permanent Full time Position (9 day fortnight, 36.25 hours/week)

Salary Range: LGO 2-3 ( $64,201 - $77,515 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 19 April 2026

The purpose of this position is to provide administration and governance functions for all responsibilities within the section. The role will work in collaboration with other administrative teams to ensure professional support services are provided consistently. The role will do this by providing timely, efficient and effective support, primarily to ensure that this aligns with legislative and regulatory requirements, whilst ensuring that quality and attention to detail are not sacrificed.

Staff in this role must be adaptable to an environment which has many competing and shifting deadlines and priorities. This role will act as the key interface with the Customer Service area within Council and be the primary point of contact for customer enquiries for the section.

Qualifications And Experience

• Qualifications commensurate with Certificate IV in Business/ Business Administration/ Frontline Management or similar competency
• Minimum 5 years’ experience working in a customer and/or administrative support service role

Our ideal candidate will have a high level of adaptability and the proven ability to work in a fast-paced environment with limited supervision. You will have the ability to identify and prioritise competing tasks in a fast-paced environment, to achieve specific outcomes with accuracy and within strict legislative timeframes.

Desirably, you will bring a sound understanding of Council Local Laws, policies and relevant legislation administered by Environmental Health and Regulation such as timeframes, applications, inspections, offences and associated notices.

You are a proactive problem solver with highly developed analytical skills, able to exercise sound judgement and initiative in situations where procedures are not clearly defined. You understand the principles of adult learning and can apply these when supporting or training staff. You embrace change with a flexible mindset, recognising opportunities for continuous improvement by supporting and/or leading the development of more efficient processes, practices and procedures.

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Angela (Coordinator)

Contact Email: [email protected] (for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments:

• BSO_PD.pdf