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Consultant, Commercial Claims

Location: Newcastle, New South Wales

Category: Claims

Brand: IAG

widget: full-time

Remote: Hybrid

Job ID: 49418

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Multiple opportunities are available for Commercial Claims Consultants to join our IAG property claims team, based in Newcastle, on a full‐time permanent basis. You’ll play a key role in the claims experience, supporting customers in their time of need and working efficiently to ensure a smooth end‐to‐end claims process. Handling inbound customer calls, you’ll assess information to manage a portfolio of property claims and work closely with suppliers and repairers to ensure replacements and repairs are completed in a timely manner.

Your journey will commence on Friday 5th June 2026 with a comprehensive, five‐week paid induction based in the Newcastle office. This role requires full‐time office attendance for the first three months. Following successful completion of training, and subject to demonstrated capability, the role will transition to a hybrid model with one day per week in the office, Monday to Friday between 8am and 6:00pm.

What You'll Do

• Support customers through the property claims process, assessing each claim individually to ensure fair and accurate outcomes

• Communicate regularly with customers via phone and email, keeping them informed

• Work closely with suppliers and repairers to coordinate repairs and replacements within agreed timeframes

• Manage a portfolio of claims, including settlements, while maintaining accurate and up‐to‐date records

What You'll Bring

• Previous experience in a customer‐facing role

• Strong communication skills, with the ability to engage empathetically with customers via phone and email

• Comfortable working in a fast‐paced, high‐volume environment, particularly during peak periods or weather events.

• Good computer literacy and confidence using multiple systems while maintaining accurate records.

• Flexibility to adapt to change, manage competing priorities, and work collaboratively as part of a team.

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Friday 8 May 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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Category: Claims

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Job Type: permanent full-time

Remote: Hybrid

Job ID: 49342

We are looking for Motor Claims Consultants to join our RACQ Insurance team. You’ll be responsible for the end-to-end lodgement and claims management of motor claims, ensuring each case is managed efficiently, accurately, and with empathy.

Location: Brisbane, Queensland

Category: Claims

undefined: WFI

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49304

We are looking for Motor Claims Consultants to support customers through the motor claims process. You will manage inbound calls and correspondence, providing guidance and timely resolutions. Join us for a rewarding career with comprehensive training and opportunities for growth.

Category: Claims

undefined: CGU

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49307

We are looking for a Motor Claims Consultant to support customers and stakeholders by managing inbound calls and correspondence throughout the motor claims process. Join us for a rewarding career with opportunities for growth and flexibility.

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