Membership Specialist

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locations : Sydney

time type : Full time

posted on : Posted 8 Days Ago

time left to apply : End Date: May 26, 2026 (4 days left to apply)

job requisition id : R7040

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

The Customer Onboarding Team at Crown Sydney supports membership sign‐ups while ensuring all regulatory and compliance requirements are met.

As a Membership Specialist, you will be a frontline point of contact for members and guests, managing onboarding activities and delivering a professional, welcoming customer experience in a premium environment.

What you’ll be doing

You will support the day‐to‐day membership sign‐up function, balancing customer service, data accuracy and compliance.

• Managing membership sign‐ups and onboarding in line with policies, procedures and regulatory requirements
• Verifying customer documentation, completing data entry, and maintaining accurate records and reporting across multiple systems
• Provide friendly and attentive customer service, handling enquiries, resolving issues, and navigating difficult conversations with care and professionalism.
• Maintaining confidentiality and discretion at all times, and escalating matters where required
• Participating in team briefings, training and compliance updates, and following CrownSAFE health and safety procedures

This role operates on a rotating 7‐day roster, including evening shifts.

About you

To be successful in this role, you will:

• Have strong system and computer skills with accurate data entry and attention to detail
• Deliver strong customer service, balancing warmth and professionalism
• Be comfortable handling conflict and challenging conversations
• Communicate clearly and professionally in a fast**‐**paced, customer‐facing environment
• Strong teamwork ethic. Enjoy working collaboratively as part of a team
• Be able to obtain and maintain required Casino Employee Licences, including probity and credit clearance

Mandarin Speaker and knowledge of AML/CTF, KYC or Privacy requirements is advantageous but not essential.

What we offer you

• Opportunity to develop new capabilities by upskilling into different loyalty duties within the division
• Fitted uniforms, provided and laundered by Crown
• Complimentary meals at the on‐site staff restaurant
• Discounts across Crown hotels and restaurants Australia‐wide
• Access to corporate partner discounts across travel, insurance, health and wellbeing, banking and finance, technology and parking
• Opportunities to build your career within one of Australia’s most recognised luxury hospitality brands

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.