Team Leader

Available in 2 locations

Category: Insurance & Underwriting

Brand: CGU

widget: permanent full-time

Remote: Hybrid

Job ID: 49892

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At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Lead from the front in a role where your impact is felt every day. As Team Leader, you’ll take ownership of daily work allocation, ensuring your team is set up for success while delivering consistent, high-quality underwriting outcomes and exceptional customer service.

You’ll coach and develop your people, building capability and confidence while fostering a culture of continuous improvement. With a strong focus on quality and efficiency, you’ll identify smarter ways of working, enhance team performance, and ensure every decision reflects a customer-first mindset.

This role is perfect for a motivated leader who thrives in a fast-paced environment, is passionate about developing others, and is driven to deliver both outstanding service and strong operational results.

What You’ll Do

Drive partner advocacy by delivering quality service outcomes and resolving escalated issues promptly

• Monitor team customer interactions and provide timely, constructive feedback to lift performance

• Support the Manager to motivate and inspire the team to deliver best-in-class customer service

• Allocate resources and assign work to meet daily, weekly, and monthly operational plans

• Ensure tailored coaching plans are executed to achieve customer, growth, and efficiency targets

• Maintain strong governance by adhering to Group policies and procedures

• Demonstrate IAG values and lead through the IAG Way in all interactions

• Foster a safe, inclusive environment that supports wellbeing and engagement

• Lead coaching, capability uplift, and resource planning to drive continuous improvement

• Execute action plans to strengthen team capability, quality outcomes, and performance standards

This is a permanent role and offers a flexible hybrid work model based in Gadigal Country (Sydney).

What You’ll Bring

• Proven experience leading and coordinating a team, with at least 3 years in a Team Leader role

• Strong ability to prioritise workloads and deliver against KPIs and organisational goals

• Energetic leader who builds a positive, high-performing team culture

• Sound judgement and business acumen with strong organisational skills

• Excellent customer service, conflict resolution, and stakeholder management capabilities

• Relevant insurance knowledge, including a Certificate IV (or Diploma) and understanding of General Insurance products and operations

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Sunday 5 July 2026 11:59PM AEDT