Consultant, Fraud Operations

• Job number:

  806725

• Primary position location:

  VIC- Melbourne CBD

• Category:

  Compliance, Regulatory Risk & Financial Crime

• Work type:

  Permanent Full time

• Opening at: Apr 7 2026 - 06:00 AEST

• Closing at: Apr 15 2026 - 17:00 AEST

• Be at the centre of a high‐impact Fraud Operations function.

• Play a key role in building culture, engagement and connection across global teams.

• Opportunity to develop broad experience across communications, events, workforce and business operations.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Consultant, Fraud Operations, you will join the Fraud Operations Team and play a pivotal coordination and facilitation role within the Fraud Operations business. You’ll help ensure leadership activities, communications and people initiatives are delivered smoothly in a fast‐paced operational environment.

Each day, you’ll go above and beyond to:

• Support Fraud Operations leadership by coordinating leadership meetings, agendas, actions and governance activities.
• Manage internal communications for Fraud Operations, ensuring consistent, engaging and timely messaging across team.
• Plan and deliver events and engagement activities, including town halls, offsites, wellbeing initiatives and internal strategic launches.
• Coordinate people and workforce activities, supporting annual people planning, headcount tracking and engagement initiatives.
• Act as a central point of coordination with stakeholders across HR, Finance, Communications, Property and external partners.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Experience in business coordination, corporate communications or operational support, ideally within a large and dynamic organisation.
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Excellent organisational skills, with a proven ability to manage multiple priorities and deliver high‐quality outcomes.
• Strong stakeholder management capability, including confidence working with senior leaders and cross‐functional teams.
• High levels of discretion and professionalism, with the ability to manage sensitive information and data.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.