Retail Team Member

• Part-time
• Employment Type: Permanent Part Time

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

We are seeking an enthusiastic and customer-focused Retail Team Member to join our dynamic team at Melbourne Airport. This is an exciting opportunity to be part of a vibrant retail environment where you will deliver exceptional service to our diverse, international customer base. You will play a vital role in creating a welcoming shopping experience whilst contributing to our store's success in one of Australia's busiest travel hubs.

• Provide outstanding customer service across all touchpoints, from initial enquiry through to post-purchase support - Assist customers with product selection, information, and recommendations in a friendly and professional manner - Support merchandising activities, ensuring products are attractively displayed and stock levels are maintained on the sales floor - Process transactions accurately and efficiently using point-of-sale systems - Contribute to the receipt, processing, and organisation of stock deliveries, following established receiving procedures
• Work collaboratively with team members to maintain a clean, organised, and welcoming store environment - Support the achievement of store targets and sales goals through proactive engagement and product knowledge - Demonstrate flexibility in working across various store areas, including customer-facing and back-of-house operations - Maintain awareness of current promotions and product offerings to enhance customer experience - Uphold company values and brand standards in all interactions and daily tasks

Qualifications

• Genuine enthusiasm and passion for delivering excellent customer service - Strong communication and people skills, with the ability to engage effectively with diverse customer groups - Result-driven mindset with a commitment to achieving store objectives - Reliability and punctuality, with flexibility to work varied shift patterns including weekends and public holidays - Basic numeracy and literacy skills - Ability to work efficiently in a fast-paced, high-traffic retail environment
• Collaborative team player who supports colleagues and contributes positively to team dynamics - Willingness to learn, adapt, and develop product knowledge - Organisational skills and attention to detail - Physical capability to perform duties including standing for extended periods and handling stock - Desirable: Previous retail or customer service experience - Desirable: Familiarity with retail systems and point-of-sale technology

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!