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Specialist, Claims Transformation Strategy

Available in 3 locations

Specialist, Claims Transformation Strategy

Available in 3 locations

Sydney, New South Wales

Melbourne, Victoria

Brisbane, Queensland

Category: Claims

Brand: NRMA Insurance

widget: permanent full-time

Remote: Hybrid

Job ID: 49247

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Be part of a team that play a critical role in setting and shaping the future of Retail Claims.

This role sits at the heart of Retail Claims transformation, shaping how strategy is defined, translated and delivered. As a strategic integrator, you’ll connect enterprise ambition to real execution—ensuring priorities are clear, the right design decisions are made, and initiatives are aligned and senior leaders have the insight they need to make confident decisions.

If you’re strong at turning complexity into clarity and influencing through sharp thinking and compelling storytelling, this role gives you genuine enterprise impact.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

• Help shape and evolve the Retail Claims strategy, aligning it to enterprise priorities, customer value propositions and external drivers
• Translate strategic intent into clear target capabilities, outcomes, roadmaps and success measures
• Support design decision making in the assessment in tooling, platforms and SaaS product roadmaps to support modernised claims experiences
• Act as a strategic integrator across the change portfolio, identifying gaps, overlaps, risks and misalignment
• Provide structured, insight‐led advice to senior leaders on priorities, sequencing, trade‐offs and investment choices
• Develop high‐quality executive and governance materials including QBRs, ExCo and Board papers
• Provide assurance that initiatives remain aligned to agreed target states, strategic intent and benefits outcomes

What You'll Bring

• Experience supporting strategy, transformation or portfolio management in a complex organisation
• Strong exposure to executive‐level reporting, governance forums and decision support
• Highly developed strategic and systems thinking, with the ability to see interdependencies and trade‐offs
• Exceptional ability to turn complex information into clear, compelling executive narratives
• Confidence influencing senior stakeholders through insight, preparation and credibility
• Background in strategy, management consulting or enterprise transformation (preferred), with exposure to insurance or financial services or claims desirable

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Friday 1 May 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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Category: Claims

undefined: NRMA Insurance

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49248

This role sits at the heart of Retail Claims transformation, where you’ll use process intelligence, service design and analytics to simplify, standardise and modernise end‐to‐end claims customer journ...

Category: Claims

undefined: IAG

Job Type: full-time

Remote: Hybrid

Job ID: 49418

We are looking for Commercial Claims Consultants to join our property claims team at IAG. You will support customers through the claims process, ensuring timely and fair outcomes while managing a portfolio of property claims. Join us in making a difference in the lives of everyday Australians and New Zealanders.

Location: Newcastle, New South Wales

Category: Claims

undefined: IAG

Job Type: permanent full-time

Remote: Hybrid

Job ID: 49241

We are looking for a Property Claims Manager to lead and coach a team, ensuring strong customer outcomes and compliance across diverse portfolios. Join us in creating a positive, high-performing culture while driving continuous improvement initiatives.

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