Division/Section: Business Services / Digital Information & Technology

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO6 ( $102,640 - $109,563 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 2 August 2026.

About The Role

Townsville City Council is seeking a Cyber Security Operations Officer to join our Cyber Security team.

This hands-on operational role focuses on monitoring, investigating and responding to cyber security alerts and events across Council's technology environment. Working closely with Council's managed security service providers and Cyber Security Engineer, you will act as the first internal escalation point for cyber security incidents, support threat hunting activities, and contribute to the continual improvement of Council's cyber security posture.

You will play a key role in maintaining cyber hygiene through vulnerability management, assisting with security audits, and providing first-level support for cyber security service requests and enquiries from across the council.

Key Responsibilities

• Monitor, analyse and investigate cyber security alerts, events and incidents from SIEM, endpoint protection, identity, network and cloud security platforms.
• Act as the primary internal escalation point for security alerts and incidents raised by Council's managed security service providers.
• Identify, assess, triage and respond to cyber security threats and security incidents in accordance with Council's Incident Response processes.
• Review logs and security telemetry from multiple sources and prepare technical incident reports and recommendations.
• Support threat hunting, incident investigations and security monitoring activities alongside the Cyber Security Engineer.
• Coordinate vulnerability identification, remediation tracking and reporting in collaboration with technology teams.
• Assist with security reviews, auditing activities and control assessments to identify cyber security risks, compliance gaps and opportunities for improvement.
• Assist with the implementation, monitoring and continual improvement of security controls and operational processes.
• Provide first-level support and advice for cyber security service requests, enquiries and tickets.
• Contribute to cyber security awareness initiatives and promote security best practices across Council.

About You

• Relevant tertiary qualifications in Cyber Security, Information Systems or similar, with postgraduate studies highly regarded.
• At least 5 years’ IT experience, including 3 years in cyber or information security.
• Industry certifications such as CISM, CISA, GIAC GSEC or OSCP (desirable).
• Experience working with security frameworks and standards, including ISO 27001 and the ACSC Essential Eight.
• Strong knowledge of cyber security principles, risk management practices and security controls.
• Proven ability to investigate security incidents, assess risk and communicate business impacts and treatment strategies.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively across technical and non-technical teams.
• Strong analytical and problem-solving skills, with the ability to identify risks and implement practical security solutions.
• A commitment to workplace safety, compliance and fostering a positive safety culture.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Bronte

Contact Email: HR_[email protected] (for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Cyber Security Operations Officer_PD.pdf