Help us deliver like never before 

We’re looking for a Technical Specialist – UKG Pro WFM (Forecasting) to join our diverse, talented and innovative Digital Technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australians love and trust, while delivering a sustainable future for Australia Post — and you could be part of that. 

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It’s an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year-old icon. 

**What you’ll deliver with us **

As our Technical Specialist – UKG Pro WFM (Forecasting), within the People and Culture Applications Technology team and is a critical role focused on managing and resolving production tickets and incidents related to the UKG Pro WFM, with a focus on the Forecasting Module.

Engage with business stakeholders to design and build enhancements, ensuring the system meets evolving business needs. You will also serve as a liaison with the vendor to escalate and resolve complex technical issues as well as play a key role in a major rollout, working across both project delivery and BAU optimisation.

You’ll also 

• Design and enhance forecasting models, labour standards, and capacity planning within UKG Pro WFM.
• Oversee the management of production tickets and incidents, ensuring timely and effective resolution of issues.
• Act as the primary point of contact for escalating technical issues to the vendor, facilitating communication and resolution.
• Manage incidents and performance trends, driving continuous improvement and propose proactive solutions to improve system reliability and user satisfaction.
• Partner with operations teams, business, vendor, and delivery teams to deliver enhancements and improvements.

About you 

You’re analytically minded with a strong understanding of workforce planning Labour Standards and Forecasting processes and systems. You enjoy solving complex problems and working closely with technical and business stakeholders to drive smarter, data-led decisions and design and implement system enhancements.

You’ll also need 

• Proven experience managing and resolving production tickets and incidents in a technical support role.
• Strong understanding of Time and Attendance systems, preferably UKG Pro WFM.
• Strong understanding of capacity planning for event-driven changes and seasonal peaks
• Experience working in complex, fast-paced environments, balancing BAU support and project delivery
• Vendor management experience, with the ability to escalate and resolve technical issues efficiently.

How we’ll deliver for you 

• Be part of a greenfield-style rollout into retail, shaping how workforce planning is done
• Career opportunities and skills development
• Join a collaborative, supportive team with strong vendor and stakeholder exposure

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].