At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Step into a role where your data skills directly shape operational decision making across Workforce Management and telephony environments. Join IAG at a key point in time as we review, improve and build reporting to support new business requirements. In this role, you’ll turn complex performance data into clear insights that help teams plan, prepare and respond with confidence. You’ll partner closely with scheduling, forecasting and operational stakeholders, building trusted reporting and automated data solutions that enable better outcomes today and smarter decisions tomorrow.

This is a 12-month max-term, full-time role based in multiple locations across Australia.

What You'll Do

• Partner with Workforce Management and operations teams to understand reporting needs and translate them into clear, actionable insights.
• Design, build and maintain automated data pipelines and reporting using consistent, reliable data patterns.
• Develop dashboards and reports to support intraday, daily, weekly and longer term workforce and operational planning.
• Analyse performance data, investigate anomalies, and provide clear commentary on drivers and impacts.
• Review existing reports, identify gaps, and build new solutions aligned to evolving business requirements.
• Support pre event, event day and post event analysis to help teams prepare, respond and improve.

What You'll Bring

• Strong experience using SQL to analyse large datasets and produce accurate, reliable reporting.
• Experience building dashboards or reports using tools such as Tableau or Power BI.
• Understanding of telephony and workforce performance metrics and interval based reporting.
• Ability to translate business requirements into effective data and reporting solutions.
• Confidence working with stakeholders to communicate insights clearly and accurately.
• Exposure to workforce management or telephony systems such as CxOne or Cisco is helpful but not essential.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Tuesday 21 April 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.