General Manager, Customer | Blue Care

• Employment Term: Full time permanent position

• **Location:**Caboolture with regular travel to Brisbane

• Remuneration: Attractive industry salary package + Super + Not for Profit Salary Packaging + Allowances

Your part in our BlueCare team

BlueCare is entering an exciting period of growth and change across our Community and Residential services. We are seeking a strategic, customer‐centred executive to lead customer growth, leading our marketing, sales and Customer Service Centre (CSC), uplifting the customer experience for the communities we serve.

As the General Manager Customer, you will hold enterprise‐level accountability for the full customer lifecycle—brand, marketing, sales, customer experience and CSC performance—ensuring an integrated, high‐quality and customer‐led approach across all channels.

In this role, you will:

• Lead the Customer, Marketing and Sales Strategy across Community and Residential services

• Translate organisational strategy into clear customer growth priorities and measurable outcomes

• Embed a customer‐led growth approach informed by insights, market intelligence and demand trends

• Oversee brand, marketing and go‐to‐market frameworks to strengthen market position

• Drive sales performance, pipeline health, conversion and revenue outcomes

• Set the strategic direction for the CSC as a critical customer entry point

• Ensure seamless customer journeys through strong integration of marketing, sales and CSC functions

Relevant tertiary qualification in business, marketing, strategy or a related discipline (or equivalent experience)Significant senior leadership experience leading multi-disciplinary teams in areas such as marketing, sales and contact centre services

Demonstrated experience in leading teams through change, lifting capability and performance whilst aligning with strategic priorities

Demonstrated experience leading strategic growth agendas rather than hands-on operational delivery

Strong commercial and customer acumen with experience across acquisition, retention and channel performance

Postgraduate qualifications in business or leadership

Experience in aged care, health, community or human services

• Satisfy the relevant probity checks required by legislation or organisational policy

• In accordance with requirements outlined by the ACQSC and / or the NDIS this role is considered as Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness.

We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.

So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.

We invite you to to assist us in finding a position that aligns with your interests and skills. Let's make a meaningful difference, together.

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