For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As our Rooms Division Manager , you will lead the Front Office and Housekeeping operations across The Star Residences, delivering world-class guest experiences while balancing the unique dynamics of a serviced apartment and residential environment. You will play a pivotal role in driving operational excellence, enhancing owner and guest satisfaction, and protecting the long-term value of our assets.

This is a fantastic opportunity where you will work at the intersection of hospitality and strata living, partnering with key stakeholders to deliver seamless service, optimise performance, and foster a high-performing, guest-centric culture.

A few of your responsibilities

• Oversee Front Office and Housekeeping operations to ensure exceptional guest service and efficient day-to-day performance across both towers
• Drive housekeeping productivity and operational workflows to maximise efficiency while maintaining high quality and asset standards
• Collaborate closely with Strata & Asset Management to meet owner expectations and ensure compliance with strata requirements
• Monitor inventory, bookings, and equitable revenue distribution across the letting pool
• Lead, develop and inspire your team, managing recruitment, performance, and labour costs in line with business objectives

What are we looking for

• Proven leadership experience in hotel operations, ideally within a serviced apartment or strata environment
• Strong commercial acumen with the ability to balance guest experience, owner expectations, and operational performance
• Excellent communication and interpersonal skills, with the ability to effectively manage and motivate teams
• Demonstrated experience leading and developing high-performing teams in a fast-paced environment
• Tertiary qualifications in Business, Hospitality or a related field (highly regarded)
• Experience with Opera or similar hotel systems and strong understanding of front office and housekeeping functions

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

Your role will be pivotal in shaping the success of our residential offerings at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.