Division/Section: Planning, Environment & Lifestyle / Community Lifestyle

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO6 ( $102,640 - $109,563 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Wednesday 29 July 2026.

About The Role

As Team Leader Business Support, you will lead a team responsible for delivering efficient, accurate and compliant business administration services across a diverse portfolio including Council’s library, gallery, theatre, community venues, grants and events services. You will oversee key administrative and financial support functions, including reconciliation and settlement processes, ensuring high standards of governance, reporting and service delivery.

Working closely with internal stakeholders, you will drive process improvements through innovation, technology and best practice, while providing expert advice and support on business and financial administration matters. You will also foster a collaborative, caring and high-performing team culture focused on customer service, continuous improvement and operational excellence.

About You

• Leadership experience with a proven ability to build and support a high-performing team.
• Qualifications in business, accounting or a related field, or significant equivalent experience in a similar role.
• Strong experience providing high-level business administration and financial support.
• Well-developed financial reconciliation, reporting and governance skills.
• A customer-focused approach with a commitment to delivering quality outcomes.
• Excellent communication skills with the ability to coach, mentor and support stakeholders.
• Strong IT and records management skills, with a focus on process improvement and efficiency.
• A demonstrated commitment to workplace health and safety and compliance.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Jo

Contact Email: [email protected] (for position enquiries only)

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Team Leader Business Support_PD.pdf