Executive Manager, Customer Migration

Sydney, NSW, Australia

Job Description

Create your best future and join Westpac as an Executive Manager- Customer Migration.

This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

• Location: Sydney-based role
• **On-site Requirement:**3 days in the office per week
• **Why On-site?**This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential.

What’s the role?

As an Executive ManagerCustomer Migration**,**you are accountable for maximising the value delivered by a defined program workstream by owning its vision, scope, prioritisation and backlog. You will articulate a clear, outcome‐focused vision aligned to program objectives, enterprise strategy and regulatory obligations, and move seamlessly from vision to execution with a strong understanding of Digital, Data and AI. In this role, you will translate high‐level program goals into workstream‐specific outcomes, engage across business units and programs to manage dependencies, and lead analysts to deliver high‐quality, stakeholder‐aligned outcomes.

You will showcase your superior lead product owner/service owner experience and deep banking domain knowledge across Customer & Products Origination and Servicing. You will drive cross‐workstream alignment and delivery progress by working closely with Business/Product Owners, Delivery Leads, architecture and technology teams. You will proactively manage risks and dependencies, participate in agile ceremonies, identify blockers & help escalate to unblock, and partner with stakeholders to keep delivery on track and outcomes realised.

In addition, you’ll support Data Transformation and Delivery by actively managing the workstream backlog. This includes defining milestones and deliverables, refining and prioritising work based on value, risk and dependencies, and making day‐to‐day prioritisation decisions in partnership with delivery and design teams.

What do I need?

• Extensive experience within the financial services industry, with a strong understanding of regulatory, customer and enterprise environments.
• Previous experience as a Lead Product Owner/ Service Owner ideally within customer or product domain
• Proven ability to operate effectively within large, complex organisations, engaging and influencing senior stakeholders while balancing diverse viewpoints.
• Deep banking domain knowledge in areas of Customer & Products Origination and Servicing.
• Proven experience leading complex data initiatives, including data migration and customer migration, with a strong focus on risk management, continuity of service and customer outcomes.
• Strong experience working in Agile delivery environments, including Product Ownership, backlog management and end‐to‐product lifecycle accountability.
• Demonstrated capability in product management practices, including design thinking, customer‐centred design and value‐driven prioritisation.
• Solid understanding of Agile fundamentals and common Agile practices, including Scrum and iterative delivery models.
• Strong ability to identify features and translate them into well‐defined user stories and acceptance criteria, with Product Owner and Scaled Agile certifications considered an advantage.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

Job Info

• Job Identification 67400

• Job Category Product Management

• Posting Date 05/05/2026, 06:24 PM

• Apply Before 05/19/2026, 06:24 PM

• Job Schedule Full time

• Locations

  Sydney, NSW, Australia

• Brand Westpac Group

• Program Name UNITE