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Consultant, Property Claims

Available in 4 locations

Consultant, Property Claims

Available in 4 locations

Adelaide, South Australia

Brisbane, Queensland

Melbourne, Victoria

Sydney, New South Wales

Category: Claims

Brand: CGU

widget: permanent full-time

Remote: Hybrid

Job ID: 49434

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

We’re looking for permanent, full-time Property Claims Consultant to join our CGU and WFI Broker team. You’ll be at the heart of delivering exceptional claims experiences; providing support, making informed decisions, and ensuring a smooth process for our customers. Our Teams manage both Commercial and Personal Lines claims. If you thrive in a fast-paced environment, love problem-solving, and want to make a real difference, this role is for you. You will be based in one of our offices located in Melbourne, Adelaide, Parramatta or Brisbane.

Commencing Monday 8th June, you’ll begin with 6 weeks comprehensive, fully paid training. This is a hybrid role, with a minimum of one day per week in the office, training will be conducted remotely however you may be asked to attend the office more during this time. Shifts will be Monday to Friday 8.30am - 5:00pm.

What You'll Do• Deliver exceptional customer service by managing property claims with empathy

• Solve problems quickly by investigating details and working with suppliers to get repairs done fast
• Make fair decisions on claims within your authority, always putting the customer first

• Maintain accurate records of all interactions and ensure compliance
• Read and understand building and engineering reports to handle complex information confidently.

What You'll Bring

• Great communication skills with a friendly phone manner and clear, professional interactions

• Confidence using systems and technology
• Ability to manage time and handle multiple priorities efficiently
• You learn quickly and adapt to new processes with remote supervision
• Good problem solving skills and can work independently when needed
• Strong literacy and comprehension to read and understand detailed reports

What We Offer• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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Location: Sydney, New South Wales

Category: Claims

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Job Type: permanent full-time

Remote: Hybrid

Job ID: 49319

We are looking for a CTP Claims Consultant to manage a diverse portfolio of motor accident injury claims. You will guide injured customers through their recovery journey, applying strong communication and empathy to support positive outcomes.

Location: Sydney, New South Wales

Category: Claims

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Job Type: permanent full-time

Remote: Hybrid

Job ID: 49304

We are looking for Motor Claims Consultants to support customers through the motor claims process. You will manage inbound calls and correspondence, providing guidance and timely resolutions. Join us for a rewarding career with comprehensive training and opportunities for growth.

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