At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Step into a role where your insight and influence directly improve outcomes for people, partners, and the business. As a Common Law Performance Specialist , you’ll work across the full CTP portfolio, helping teams see the story behind the data and turn insight into action. This is a senior specialist role for someone who enjoys connecting dots across claims, legal and medical stakeholders, and leaders, without needing formal authority. You’ll be trusted to challenge constructively, lift performance, and help shape smarter, more sustainable claims outcomes across the portfolio.

This is a permanent full-time role based in multiple locations across Australia.

What You'll Do

• Analyse CTP claims performance to identify trends, risks, and opportunities that improve quality, cost, and sustainability outcomes.
• Deliver clear, practical performance insights and reporting to support strategic and operational decision making.
• Partner with leaders and teams to translate data and insight into targeted improvement initiatives across CTP.
• Collaborate with legal panels, medical providers, actuaries, and internal stakeholders to influence end‑to‑end claims outcomes.
• Support continuous improvement by reviewing claims processes and identifying opportunities to lift efficiency and performance.
• Act as a trusted specialist, using expertise and relationships to guide, support, and challenge thinking across the portfolio.

What You'll Bring

• Strong experience in CTP claims, ideally with end‑to‑end exposure across different claim stages.
• Capability in performance analysis, reporting, or insights within claims or insurance environments.
• Confidence translating data into clear, actionable recommendations for varied audiences.
• Proven ability to build relationships and influence outcomes without direct authority.
• A collaborative mindset that enjoys supporting others to succeed and perform better together.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Wednesday 29 April 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.