For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As our Event Services Operations Manager , you will lead the delivery of exceptional event experiences at The Star Gold Coast, overseeing the seamless execution of conferences, exhibitions, and functions. You will take ownership of a dynamic, high-volume event environment, partnering with senior stakeholders to elevate guest experiences, optimise operational performance, and shape the future of event delivery at one of Australia’s premier integrated resorts.

This is a fantastic opportunity where you will partner with key stakeholders to deliver world-class events, seamless service, and foster a high-performing, guest-centric culture.

A few of your responsibilities

• Lead and develop the Event Operations team, ensuring an exceptional guest experience
• Analyse event P&L performance to identify efficiencies, manage costs, and support budget planning
• Oversee day-to-day Event Centre operations, ensuring seamless delivery of conferences, exhibitions, and large-scale functions
• Collaborate with Event Planning teams to execute event strategies, validate event orders, and ensure operational readiness
• Manage labour planning, rostering, and inventory to optimise service delivery while maintaining cost control and compliance

What are we looking for

• Demonstrated experience leading and developing high-performing teams in a fast-paced event, conference, or hospitality environment
• Strong commercial acumen with demonstrated experience managing budgets, labour costs, and operational performance
• Exceptional stakeholder management and communication skills, with the ability to influence and build strong relationships
• Ability to thrive in a fast-paced environment, solve problems effectively, and deliver outstanding guest experiences
• Nationally recognised RSA statement of attainment (essential), tertiary qualification in Business, Hospitality or a related field (highly regarded)

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award our winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

Your role will be pivotal in shaping the success of our guest experience at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.