Head of Relaunch Operations - Refurbishments & Relaunch

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About Us

Calling all experience creators!

Let’s go to the pub!” Chances are, it’s one of ours. The cornerstone of over 350 Australian communities, ALH owns and operates more pubs than anyone. In every community, the pub is where stories are made and retold. A place to escape, and feel at home. With passion on tap, our team adds to every pub’s story. A great local is made up of great people. And together, both sides of the bar create something special.

About the Role

• Lead the operational execution of pub refurbishment and relaunches nationally
• Based in Brisbane or Melbourne

As the Head of Refurbishment & Relaunch Operations, you will be the strategic operational leader driving the successful execution and commercial realisation of our national refurbishment and relaunch pipeline.

Holding overall accountability for the "Project Lift Off" program, you will ensure venue teams are fully optimised pre- and post-launch while leading a high-performing team to support the accelerated scale-up of our refurbishment and relaunch program.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Team Leadership & Development: Build, lead, and mentor a newly formed team of direct reports to successfully execute the high-volume Refurbishment & Relaunch pipeline.
• Project Lift Off Ownership: Hold overall responsibility for the design, refinement, and execution of the Project Lift Off program, ensuring all venues are fully prepared pre-launch and sustained operationally post-launch.
• Design & Concept: Act as the primary operational voice throughout the concept and design development phases, providing critical input on venue ergonomics to maximise staff efficiency and customer experience.
• Strategic Project Scoping: Lead the operational scoping and commercial validation for a targeted subset of refurbishment project types, ensuring capital allocation directly supports operational needs.
• Program Delivery & Alignment: Partner closely with State Operations Teams and corporate support functions to align project delivery with existing venue operational rhythms, minimising disruption.

What do we need from you

Now let’s talk about you:

• Extensive hospitality experience, with significant exposure to venue transitions and refurbishment launches.
• Senior multi-site operations leadership experience in hospitality environments.
• Demonstrated experience in hospitality project launches and process based frameworks.
• Strong ability to influence at senior levels of the organisation and highly developed stakeholder management skills.
• Expertise in strategy execution and large-scale Program Management.
• Experience in driving performance and commercial outcomes.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What's in it for you?

We are together creators

We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Head of Relaunch Operations - Refurbishments & Relaunch

REF27842I

Bulimba, QLD, 4171

1. Onsite
2. Full-time