Expression of Interest - Conductors Southern Cross

Location Southern Cross

Employment Type Permanent Full Time

Group Operations

Job Code 14968

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Expression of Interest – Conductors Southern Cross

· A great opportunity to join the exciting rail industry

· Bring your strong customer service skills and passion for safety

· Get a free Myki

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Conductor, you are integral to the success of V/Line’s Operations Group.

You will be based onboard our trains primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, staying up to date with passenger numbers of those boarding and alighting at each stop and capture this data in various V/Line apps. You'll also be administering first aid and spot cleaning the train as required, the whole time providing exceptional customer service to all our passengers

Key accountabilities include:

· Customer Service & Information: Be the go-to person for passengers, helping and information to customers face to face, and via a PA system

· Train Preparation: Ensure trains are ready for service, from cleanliness to functionality

· Fare Management: Handle ticket sales, checking tickets, and provide fare advice during train services.

· Platform Duties: Oversee train departures and assist with luggage at stations

· Coach Duties: Manage coaches during planned and unplanned disruptions and events

· Fault Reporting: Manage and report any equipment or facility issues

· Emergency Management: Be prepared to handle service disruptions and emergencies

Key selection criteria

· Conductor Training Course

· First Aid – Level 2

· Food Hygiene for food handlers Level 1

· Track Awareness

· Fares and ticketing manual, including the new ticketing system

· Be able to travel and work within 80km from your home depot as required

· Basic understanding of/familiarity with computer applications

· Commitment to customer service

· Personable, with team focus

· Demonstrates attention to detail

About you

A true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. Someone who remains calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. You'll need to be adaptable to change and develop the ability to not let negative interactions stick with you and always maintain emotional resilience and professionalism.

To be considered for entry into the selection process for this role, applicants must meet the following 'key selection criteria' which forms part of our merit-based recruitment process:**

· The ability to work a 24/7 rotating roster

· Strong attention to detail and problem-solving skills

· A valid driver’s license

· Completion of Year 10 or equivalent

· Demonstrated face to face customer service knowledge and experience

· Live within an acceptable distance from the station to support safety and effective fatigue management. (circa 40km)

· Have the ability to exert up to 23kg of force on occasion (e.g. lifting items up to 10kg, squatting and/or bending, standing for extended periods). This will be assessed through the medical check outlined below.

Why V/Line

In addition to free myki travel, we offer:

· Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

· Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

· Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

· Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

· Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023.

The selection process may include aptitude assessments, a behavioural interview and a medical risk category 3 + Muscular Skeletal check.