Lending Support Manager page is loaded

Lending Support Manager

locations : Brisbane Office - Newstead Village

time type : Full time

posted on : Posted 16 Days Ago

job requisition id : JR100999

About the Role

As a Lending Support Manager, you’ll play a pivotal role within our Retail Lending Support team, supporting the lending performance of BOQ and ME Proprietary channel. This role is all about elevating capability, strengthening risk management, and driving sustainable growth across our lending network.

You’ll be the go‐to expert for complex lending scenarios, providing strategic guidance that enhances both banker capability and customer value. Working closely with Group Credit and Group Lending Operations, you’ll help shape a high‐performing lending environment that delivers strong asset growth, improved application quality, and an exceptional customer experience.

In this role, you will influence key outcomes across the network by supporting capability uplift initiatives, identifying improvement opportunities, and contributing to continuous improvement of risk controls. You’ll also play an important part in onboarding new lenders and strengthening relationships with our Retail Credit team.

If you’re passionate about lending excellence, enjoy solving complex problems, and thrive in a collaborative environment where your expertise directly impacts business performance, this role offers the opportunity to make a meaningful difference.

About You

You bring a solid foundation of experience, with at least five years in the financial services industry and a strong background in mortgage lending. Your approach is shaped by a genuine passion for customer service and a confident sales ethos that helps you build trust and deliver value. You’re an effective negotiator who can navigate complex situations with ease, and you collaborate naturally with others to solve problems and drive better outcomes. Clear, engaging communication comes naturally to you, whether you’re presenting to stakeholders or supporting colleagues across the network, and you take pride in delivering work that reflects professionalism and capability.

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

The BOQ Group talent team is made up of customer-centric talent professionals with extensive recruitment experience between them. They live and breathe the BOQ way and are dedicated to guiding you along the recruitment process, from start to finish.