Team Leader - Counselling

Team Leader - Counselling

• $111k - $114k (depending on skills & experience) + Super + Salary Packaging
• Permanent full-time role based on Bidjigal Country in Hurstville
• Lead impactful, person-centred services across the Carer Gateway Program

Our Organisation / Who We Are

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.

We’re working towards a just society where everyone feels valued, safe and included. As a not?for?profit, independent and non?religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.

About the role

As our Team Leader - Carer Gateway, you will play a pivotal role in guiding and supporting a dedicated team delivering counselling, coaching and personalised support to carers. Leading a team of counsellors, you will be responsible for the day-to-day coordination, performance and sustainability of service delivery. You will embed service quality, drive continuous improvement and ensure carers feel heard, supported and empowered.

This is a hands-on leadership role where you will balance compassion with accountability, supporting staff through complex client work while ensuring consistent, efficient and high-quality service delivery.

Duties

• Lead, support and develop a team of counsellors to deliver high-quality, person-centred services in line with program goals and KPIs.
• Oversee referrals, intake and allocation processes to ensure timely and appropriate service delivery.
• Monitor and manage team workload, supporting sustainable practice and staff wellbeing.
• Drive consistency in service delivery, including session targets, scheduling and documentation standards.
• Provide clear, strengths-based performance management, coaching and development support.
• Manage operational requirements including leave planning, resourcing and service coverage.
• Lead the team through change with clarity, empathy and structure, fostering trust and psychological safety.
• Champion learning, reflective practice and professional growth by identifying development needs, supporting skills uplift and promoting a culture of continuous improvement.
• Ensure compliance with internal and external standards including accreditation, WHS, service contracts and professional practice requirements.

Skills and Experience

• Demonstrated experience leading teams within human services, community services or similar environments.
• Proven ability to manage performance, workload and competing priorities in a fast-paced service setting.
• Strong operational and coordination skills, with the ability to balance people leadership and service delivery outcomes.
• Ability to manage competing priorities, resolve conflict, and support staff working with complex client needs.
• A relational and values-driven leadership style, with the confidence to set clear expectations and boundaries.
• Ability to lead through change, bringing teams along with transparency, empathy and accountability.
• Excellent communication and interpersonal skills, with a commitment to supporting staff capability, wellbeing and performance.
• Tertiary qualifications in human services or a related field (or equivalent experience).

Our Benefits??

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:?

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home?even more pay!???
• Motor Vehicle Packaging Options -?to suit your lifestyle.?????
• Work/Life Balance -?Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.?
• Recognition and Reward -?Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.??????
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.?
• Professional Development -?We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.?
• Our Reconciliation Commitment -?Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking?groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Apply online today by submitting your resume and a 1-page cover letter.

Have any questions? Contact Saiesha on 0479 195 093.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.??

This role aligns to the capability requirements of a People & Operational Leader. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.

Capability Framework

Team Leader Carer Gateway Position Profile

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Team Leader - Counselling

Community Services & Development Management

Closes 13th May 26

CBD, Inner West & Eastern Suburbs Sydney Australia - NSW