Division/Section: Planning Environment & Lifestyle / Planning & Development

Position Type: Fixed Term Full Time (2 opportunities available)

• Role 1: July 2026 – April 2027
• Role 2: August 2026 – January 2028
• 9 day fortnight, 36.25 hours/week

Salary Range: LGO2–LGO3 ($67,410 – $81,390 per annum + superannuation), based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Thursday 28 May 2026

About The Role:

Provide high-quality customer service and specialist advice to a diverse customer base, including internal teams, external stakeholders, and government representatives, within a fast-paced Planning Services environment. This role is responsible for accurately interpreting customer requests, supporting planning and scheduling activities, and ensuring compliance with legislative timeframes. Key duties include maintaining precise records, administering applications and projects, managing correspondence and meetings, and delivering general administrative support across multiple teams and sites.

The position also involves financial processing responsibilities such as procurement, invoicing, payment handling, and fee administration, ensuring all transactions are processed accurately and in line with organisational standards. At higher levels, the role contributes to team performance and leadership, supporting workflow optimisation, resolving data integrity issues, managing complex applications, and assisting with reporting, process improvement, and project activities, while providing guidance to junior staff.

About You:

Level 2 Requirements

• Deliver excellent customer service, with a proactive approach to understanding and enhancing the customer experience
• Proven experience in administrative support within a multi-disciplinary team environment
• Strong written and verbal communication skills across a range of channels
• Ability to prioritise competing tasks and meet strict deadlines with high accuracy
• Proficient in Microsoft Office and business management systems
• Highly adaptable and flexible in fast-paced, changing environments
• Well-developed interpersonal and communication skills
• Ability to multi-skill and work collaboratively across teams to optimise efficiency
• Current Queensland “C” class driver’s licence

Level 3 Requirements (in Addition To Level 2)

• Relevant qualifications (Certificate IV in Business/Administration/Frontline Management or similar)
• Minimum 5 years’ experience in customer service and/or administrative support roles
• Diploma in Local Government Planning (or equivalent) or demonstrated relevant experience
• Working knowledge of project management principles and planning-related legislation/processes
• Advanced problem-solving, analytical, and decision-making skills
• Ability to support staff development, including training aligned with adult learning principles
• Demonstrated capability to lead or support process improvement and adapt positively to change

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Theresa

Contact Email: [email protected]

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments:

• Business Support Officer P&D - Position Description.pdf