Division/Section: Business Services / Procurement

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO5 ($87,024 - $90,825 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Thursday 14 May 2026

About The Role:

The Contract Manager role places the customer at the centre of all activities while promoting a strong safety culture and compliance with workplace health and safety policies, procedures, and legislative requirements to ensure “Everyone Goes Home Safe Today.”

The position contributes to an outcomes‑focused and value‑adding culture where accountability for delivering Council’s Corporate Plan and policies is shared across leaders and staff. The role also supports business continuity by following reasonable directions to maintain critical operations during unplanned disruptions, including disasters or significant events.

A core responsibility of the role is the efficient management of the end‑to‑end tender process and contract management with a significant focus of Information Technology (IT) and digital services contracts.

This includes reviewing and preparing tender scopes and technical documentation for ICT goods and services, establishing appropriate tender approaches, managing procurement processes; assessing and recommending submissions; and engaging contractors in consultation with ICT, cyber security, and business stakeholders to ensure alignment with Council standards, architectures, security requirements, and governance frameworks.

The Contract Manager is responsible for planning and monitoring contract administration activities, including cost control, forecasting, financial reporting, and procurement arrangements. This includes managing contracts with a strong technology or digital services component to ensure value for money, continuity of critical IT services, service availability, and delivery of agreed outcomes while maintaining required service levels, security, and compliance obligations.

The role ensures that contract deliverables meet stakeholder expectations through structured communication, reporting, governance forums, and performance monitoring. It involves identifying efficiencies and opportunities for improvement across technology contracts, managing contract‑related risks (including operational, cyber security, and technology lifecycle risks), developing and implementing mitigation measures, and resolving contract issues. The position is also responsible for managing vendor performance, including the monitoring of service level agreements, and supporting service providers to deliver outcomes aligned with Council’s objectives, digital strategy, and values.

The Contract Manager provides guidance to internal staff on effective contract management practices, with particular focus on engagements involving IT, digital platforms, and technology‑enabled services, and supports consistent application of contractual, financial, risk, and governance principles across Council.

About You:

• Demonstrated experience role modelling a positive safety culture and adherence to the Health Safety Management Systems through visible leadership and exercising due diligence and management of compliance and legislative obligations.
• Degree level qualification in contract management, law, business, information technology or related discipline(essential) or significant demonstrated experience in contract management across the contract life cycle, including procurement, contractor performance, analysis of progress and risks, resolution of issues, negotiation and recommendations for the authorisation of variations, extensions of time and payments and contract completion.
• Demonstrated experience managing contracts with significant IT, digital, or technology service components, including vendor performance and service level management.
• Well‑developed understanding of managing vendors operating in ICT or technology‑enabled environments, including service continuity and risk considerations.
• Sound knowledge of Local Government framework (Local Government Act and Regulations) as it relates to procurement and contracting
• Highly developed interpersonal skills including verbal and written communication, negotiation, facilitation and conflict resolution skills.
• Strong capability in managing workload and prioritisation of work.
• Well-developed stakeholder management skill across technical and non‑technical environments
• Experience with the end-to-end contract administration, records keeping governance and financial principles of contract management.
• Demonstrated ability to negotiate contractual conditions and effective outcomes against key contract deliverables.
• Sound understanding of legislation relevant to Local Government procurement, contracting, finance, technology-enabled services including cyber and information security and Workplace Health and Safety.
• Current unrestricted Queensland “C” manual class driver’s licence

For Further Information Review The Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Karl

Contact Email: [email protected]

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_[email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments:

• N00055, N01815, N03459, N03460 _Contracts Manager_Updated_12112025_PD.pdf