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Specialist, Liability Claims

Location: Melbourne, Victoria

Category: Claims

Brand: IAG

widget: permanent full-time

Remote: Hybrid

Job ID: 49472

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This role independently manages complex Liability claims end to end, delivering strong customer outcomes while balancing financial, risk and compliance obligations. You’ll apply technical expertise and sound judgement to resolve claims efficiently and contribute positively to team capability and IAG’s values. Offering a hybrid work environment, this is a permanent full-time role based in multiple locations across Australia.

What You'll Do

• Manage accurate and compliant claim information in line with legislative, customer and internal requirements

• Independently manage complex Liability claims, including assessment of indemnity, liability and quantum

• Manage litigated matters in partnership with legal panels, reviewing strategy and advice

• Deliver strong customer outcomes through the effective application of legislation, guidelines and compliance obligations

• Manage claims in line with the claims segmentation model, referring matters appropriately

• Build and maintain effective relationships with customers, brokers and internal and external stakeholders

• Conduct claim investigations and analysis, engaging relevant assessors and service providers to inform decision‐making

What You'll Bring

• A customer‐centric mindset with the confidence to work independently and deliver timely, high‐quality outcomes

• Strong stakeholder management and communication skills with customers, brokers and internal teams

• Ability to conduct thorough claim investigations and analyse information from multiple sources

• Sound judgement in financial decision‐making, including working within delegated authority and appropriate escalation

• Experience managing litigated matters and partnering effectively with external legal panel

• Strong working knowledge of relevant legislation, regulations, guidelines and compliance obligations

• Proven experience managing complex Liability claims end to end, including indemnity, liability and quantum assessment

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Industry-leading 20 weeks paid parental leave.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Thursday 14 May 2026 11:59PM AEST

Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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