Life at Mission Australia

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Your Opportunity
As an Employment Services Claims Officer, you’ll join the National Employment Services Delivery Team in a short-term secondment, supporting the compliance and integrity of claims within the Transition to Work (TTW) Program. Reporting to the National Manager, Performance & Compliance, you’ll ensure claims are accurate, evidence-based, and aligned with contractual and legislative requirements.

You’ll review and validate claims data across systems, ensuring appropriate documentation is captured and maintained to meet compliance and audit standards. Your work will support accurate reporting and help identify risks, errors, or inconsistencies that may impact program performance.

Working closely with site leads, managers and Department representatives, you’ll provide guidance on evidence and compliance requirements, while contributing to audit readiness and continuous improvement initiatives.

This opportunity suits someone who is detail-focused, analytical, and comfortable working in a fast-paced environment. With flexible, state-based locations and hybrid working options, you’ll gain national exposure while contributing to high-quality employment service delivery.

Your key responsibilities will be to:

• Review and validate claims to ensure accuracy and compliance with contractual and regulatory requirements
• Analyse claims data and produce reports to identify risks, trends, and non-compliance
• Provide guidance to site leads on complex claims and support compliant decision-making
• Liaise with internal teams and stakeholders to ensure accurate processing and timely issue resolution
• Identify and escalate risks while maintaining audit readiness and adherence to policies and procedures
• Drive continuous improvement by enhancing processes, supporting training, and strengthening team capability

Requirements for Success

• Proficiency in Microsoft Office applications and the ability to quickly learn program-specific systems and claims platforms
• Strong attention to detail with demonstrated experience reviewing, validating, and assessing claims or documentation for accuracy and compliance
• Sound understanding of compliance, privacy, and information security requirements, with the ability to handle sensitive information appropriately
• Ability to work effectively in a fast-paced, high-volume environment, managing competing priorities and complex tasks
• Strong organisational and time management skills, with the ability to meet reporting deadlines and maintain audit readiness
• Well-developed communication and stakeholder engagement skills, with the ability to collaborate with internal teams and provide guidance to site leads

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via )
• Free external, confidential counselling and access to
• Volunteering opportunities
• Opportunity to purchase additional annual leave.
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

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How to apply

Click ‘Apply’ and send your application today!

As a committed employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

• Max Term secondment until 2 Oct 2026
• Location: flexible state location with hybrid WFH options
• Great Salary: $83,161.08 Base Salary + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.