Operations Training Coordinator

Location 452 Flinders St

Employment Type Fixed Term Full Time

Group People & Safety

Job Code 704832

Apply Now

• Village Street, Melbourne CBD
• 9 Month Fixed Term Contract
• Generous salary, plus a free Myki

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role
As a new member of the Customer Training team, the Customer Operations Training Coordinator will play an instrumental part in the successful delivery of frontline training, including classroom training, regional training, project training, and other ad hoc training events.

The position involves close collaboration with the Customer Training team and stakeholders to address training needs across Victoria. Responsibilities include managing staff training, coordinating events, providing administrative support, and financial administration.

Key accountabilities include:
• Schedule and roster frontline Conductor and Station staff classroom and continuation
training
• Liaise with internal stakeholders to ensure staff attendance
• Coordinate travel and accommodation for staff
• Complete invoicing and other financial administration
• Stock and stationary ordering
• Purchase order certation
• Document and courseware updates using approved templates
• Organise meetings, and maintain agendas and minutes
• Book and liaise with internal and external providers
• Coordinate events and activities
• Support Customer Training Officers
• Assist with uniform ordering

About you
As our Customer Training Coordinator, you will be a self-driven, detail focused team player. You will have strong time management skills and be proficient in using the Microsoft Suite to excel in supporting the Customer Training team. You will have strong communication as you liaise with multiple internal and external stakeholders, and you believe in building strong team culture and inclusive work environment

Our ideal candidate will possess the following:

• Experience in scheduling and admin work
• Experience liaising with external stakeholders
• Experience and proficiency in Microsoft Office
• Knowledge of SharePoint
• Year 10 or equivalent
• Event coordination
• JDE or similar – desired but not essential
• Completion of Year 10 or equivalent
• Demonstrated alignment to V/Lines values

To be considered for this role, applicants must address the following key selection criteria within their application, as this forms part of our merit-based recruitment process:

• Familiarity with the Microsoft office suite
• Have a background in administration, reception, office coordinator or similar

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023. This role is a Clerk C3 and is paid $98,218 plus super.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.
Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.